4 ways healthcare providers can advance their Patient Experience program

Today, healthcare depends more than ever on patient experience (PX) and feedback. Hospital reimbursements are often tied to patient satisfaction scores measured on a nation-wide scale. But simply accumulating feedback is not enough to compete successfully. By combining existing patient experience data with advanced analytics, organizations can reveal insights that can help them assess performance, effectively identify existing gaps in their service provision from a 360-degree perspective, and ultimately prioritize…

Customer delight: Pricey or priceless? Prove the ROI of your CX initiatives

Customer Experience Management has matured immensely since the first customer-focused initiatives in the 80s and is no longer a universal magical phrase to big investments. Nowadays telecom executives expect to see clear, significant and measurable financial impact as part of the CX initiative pitch, which makes advanced analytics tools like Predictive NPS invaluable in making sound decisions and getting internal buy-in. Vesela Nedkova, Commercial Research Director & Group Telecom Sector…

Physicians talk: Insights to Increase Engagement and Prevent Burnout

Burnout is possibly the biggest plague putting the health and career of modern professionals at risk. And while corporate employees may have various exit or relief strategies, professionals in the medical field are prone to underestimating the most stressful aspects of their jobs, moved by their bigger purpose and even bigger responsibilities. It’s no surprise then that 72% of interventional radiologists experience symptoms of burnout. Is there any way to…

Is the Personal Imaging Device the New Thermometer and Stethoscope?

The times when imaging devices were a heavy equipment available only to hospitals, medical centers and physician’s offices are over. Technology advancements are now making it possible for everyone to have access to affordable healthcare that is not hundreds of kilometers away. Startup pioneers and even some of the established OEMs like GE Healthcare have successfully launched some variation of a pocket-sized personal imaging device. How far down the road…

Turn mobile operator customers’ satisfaction from fiction into a key driver of business growth

Customer Satisfaction is creating a huge gap between promise and delivery and this feeling is creeping up from both sides of the counter. Only 17% of CMOs are saying that they have been extremely successful at delivering highly relevant customer experience. At the same time, customer satisfaction in the UK has been dropping slowly for the past 2 years.  Mobile networks operators (MNOs) are just one of the examples. In…

Warning, patient experience! Is dissatisfaction driving hospital revenue to the ground?

Today’s patients are better informed than ever when it comes to selecting where they receive medical care. Customers have all the available tools to compare patient experience at different care providers or even switch to an alternative if they are not satisfied. How a patient and their family experience care is a key deciding factor when choosing a healthcare provider. Therefore, to stay ahead of the competition, modern organisations need…