Warning, patient experience! Is dissatisfaction driving hospital revenue to the ground?

Today’s patients are better informed than ever when it comes to selecting where they receive medical care. Customers have all the available tools to compare patient experience at different care providers or even switch to an alternative if they are not satisfied. How a patient and their family experience care is a key deciding factor when choosing a healthcare provider. Therefore, to stay ahead of the competition, modern organisations need…

How Can Patient Experience help your hospital to stand out and be come more profitable?

GemSeek needed to develop a comprehensive program for measuring and reporting patient experience across all facilities part of the hospital chain. Download the ”How can Patient Experience Help You Hospital” Case Study <p “=””> Stand out and become more profitable By checking this box I agree with GemSeek’s Privacy Policy. I understand that the provision of personal data, enclosed in the present е-mail form, is voluntary. I agree GemSeek can…

How to use patient experience program to get competitive edge?

Healthcare providers around the globe are on different stages of their Patient Experience (PX) journey. While hospitals in the USA already have already developed holistic PX programs governed by dedicated teams, these in Europe and MET still have fragmented solutions in the area.  We can quickly outline four factors for the growing importance of patient experience in the region: 1. Care delivery & clinical excellence will always be a primary…