8 Do’s and Don’ts to turn Customer Appetite and Customer Success into Customer Loyalty

Whether they put in a ticket, or communicate their issues to your customer support chatbot, customers are no longer impressed with receiving immediate response and attention to their queries.  Having outstanding customer service and products that serve clients’ needs may not be enough for your brand to stand out in the market place. To win customers’ loyalty and keep it, businesses nowadays need to differentiate themselves from the competition by…

Global Internship Program Brings in Taiwanese Students to Sofia Office

This April GemSeek signed an agreement with Ming Chuan University (Taiwan) and data-driven marketing consultancy Ceresus to launch a 3-month long internship program and sharpen students’ skills as future data scientists with hands-on training. Chia-yu Kao (Emma) and Yuan-hao Lee (Martin) joined GemSeek’s office in Sofia in early July as the first participants in the Global Summer Internship Program. Both are master students in Finance with some previous experience in…

How Can Patient Experience help your hospital to stand out and be come more profitable?

GemSeek needed to develop a comprehensive program for measuring and reporting patient experience across all facilities part of the hospital chain. Download the ”How can Patient Experience Help You Hospital” Case Study <p “=””> Stand out and become more profitable By checking this box I agree with GemSeek’s Privacy Policy. I understand that the provision of personal data, enclosed in the present е-mail form, is voluntary. I agree GemSeek can…

6 BI Trends to Make the Most of Interactive Dashboards

Web-based dashboards, based on self-service technologies like Tableau, PowerBI, Qlik and GoodData, provide a quick and informative solution for displaying KPIs and other business critical data. Their simplicity in enabling users to visualise and interpret information, interactivity and real-time capabilities are ensuring that their use is increasing in demand. In an exclusive interview, Veselin Petkov, Director of Business Analytics at GemSeek shares key trends and hot topics related to the…

Disrupting the Real Estate Industry with Big Data

  Realtors have a deeper knowledge on the property market, the pricing and home value. The question is how one can get even more detailed information and intelligence. Short answer – Big Data! If you are a real estate company and you want to disrupt the market and get ahead of competition you de finitely need Big Data on your side. Big data will help you target the right clients…

The Bird’s Eye Data Science View

Now imagine having a better view of your company, competitors and industry. Would that make an impact for your company? With Data Science it will… Now imagine having a bird’s eye view of the whole industry just like the visualisation of Madrid’s bike share system and cycling flow here on this video: That is a huge advantage if you had that view! Data science and data visualisation gives you exactly…