Our most comprehensive playbook to design and execute well-structured, high-impact customer experience analytics programs. Customised for mobile network operators.

Boost the three crucial elements of business performance: 

RETAIN CUSTOMERS

UPSELL & CROSS-SELL

GROW WITH REFERRALS

Turn Insights into Impactful Initiativies Step-by-step guides to design CX initatives that make an impact on retention, upsell and cross-sell or referrals. A practical framework illustrated with real-world examples. 

Unlock the Power of One Detailed Blueprint of Data Sources and Analytics Models. Learn how to fuse multiple data sources to predict behaviour at the level of the individual customer.

Worksheet Included

Start planning your next initiative with our customer analytics canvas.

DOWNLOAD THE GUIDE

SUCCESS STORIES INCLUDED

Customer experience, service, insight, digital or marketing practitioners who are seeking innovative ways to overcome major CX challenges and increase their impact on business results.

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ABOUT GEMSEEK

GemSeek is an advanced analytics consultancy, specialized in designing & executing customer experience programs. We give our clients the tools to improve customer experience, satisfaction, loyalty and revenue.  

Our Virtual NPS solution gives companies the voice of customers, real-time. We use machine learning and advanced analytics to predict satisfaction scores for the 90% who do not reply to customer surveys. Companies employing this model have been able to decrease churn rates substantially with some of them seeing retention increase by more than 30%.