Healthcare Insights, October 2021

Healthcare Insights, 10/21 ERS 2021: Competitive Brand Buzz Enabling Smarter CX Decisions at Scale with GemSeek's CX Impact Hub The Latest MedTech News INDUSTRY EVENTS ERS 2021: The Latest in the Respiratory Field Our latest BrandBuzz report solely focuses on the ERS 2021 event. We analysed hundreds of tweets and relevant LinkedIn posts to find the hottest topics the audience discussed before, during and after the event was over. Among…

European Respiratory Society Congress 2021: Brand Buzz

Pre, During & Post-Event Online Brand Buzz Performance | 01 Sept – 12 Sept 2021 05 Sept - 08 Sept September marks the end of a quarter with another virtual event. The European Respiratory Society (ERS) organised their annual gathering in a fully digital format, minding the health and safety of both exhibitors and participants, and visitors. This year’s agenda included many standard sessions for the Congress and added a…

Healthcare Insights, September 2021

Healthcare Insights, 09/21 ESC 2021: Competitive Brand Buzz The Latest MedTech News INDUSTRY EVENTS ESC's Competitive Brand Buzz is here!  Check out our latest Brand Buzz, where we deep-dive into what the most commented topics were, and what MedTech and cardiovascular professionals talked about during #ESCCongress READ BRAND BUZZ MEDTECH NEWS Hospital telehealth leveling off at one-fifth of medical appointments, research finds Almost two years after the pandemic outbreak began…

European Society of Cardiology Congress 2021: Brand Buzz

During & Post-Event Online Brand Buzz Performance | 27 Aug – 02 Sept 2021 27 Aug - 30 Aug 2021 Following last year’s COVID-19 outbreak, the European Society of Cardiology (ESC) organised an entirely online edition of their annual Congress, where cardiovascular professionals from around the globe gather to share best practices, ground-breaking innovations, and essential clinical updates. This year’s edition is under the heading: “The Digital Experience”. Activity over…

Healthcare Insights, August 2021

Healthcare Insights, 08/21 GemSeek Success Story: Hospital Patient Experience: competitive landscape tracking, NPS & complete patient feedback system The CX Impact Podcast, Еpisode 15: Transforming CX with DaaS MedTech News Update GEMSEEK SUCCESS STORY Hospital PX: Competitive Landscape Tracking, NPS & Complete Patient Feedback System One of our clients, a leading hospital and outpatient medical center chain, tasked us with helping them measure and report patient experience across the entire…

Episode 15: Transforming CX with Decision as a Service

Understanding the trade-offs of bringing value to your customers We're brining you an episode, full of extremely valuable information on another CX-transforming concept - Decision-as-a-Service. The conversation with our guest focuses on the key steps of the DaaS implementation process, and sheds more light on another framework we've discussed prior - jobs-to-be-done, as well as meta jobs, executed by staff members. Graham Hill is a management consultant, Interim and Director…