A new era for your customer: the IoT revolution

Automation is an increasingly influential concept creeping in to people’s lives. The IoT company MyDevices surveyed 2,020 American adults of whom 82% indicated they would like to automate some aspect of their daily lives. Whereas customers prefer to have automation help them handle daily tasks – from housekeeping to exercising, sending gifts and even reading to children- the responsibility to make processes as effortless as possible for customers falls on…

Finding the Gem in Your Industry

A 3D printer prints big data sets as physical objects. Now imagine this done for your sales, marketing or other departments performance or even for the whole company’s presence and performance. What would each one look like? Would they be beautiful or hideous objects? If you want to make sure you get a marvelous looking object printed for your company’s performance, you just need to start analyzing your business.  …

Big Data Analytics: Customer journey analytics in the hospitality industry

Telecommunications Healthcare Industrial Production Consumer Goods Customer experience Text Analytics Advanced Analytics Market Research Top performers utilize their company’s data to its fullest potential – and that’s what differentiates them from the rest. The hospitality and leisure industry is well positioned to grasp the benefits of data analytics, leading to improvements in customer satisfaction and retention, ultimately benefitting both the industry and the clients it serves. TABLE OF CONTENTS Hotel…

To Each Their Own: 3 Myths About Customer Personalisation

Telecommunications Healthcare Industrial Production Consumer Goods Customer experience Text Analytics Advanced Analytics Market Research TABLE OF CONTENTS Myth #1: Personalisation is not for my company > Myth #2: You can’t personalise without owning tons of customer data > Myth #3: You can find an ‘out-of-the-box’ tool to run your personalisation efforts > Take action NOW > Personalisation these days is no longer a way to stand out, it’s an imperative.…

AI in Customer Experience: Get the Most of It!

Telecommunications Healthcare Industrial Production Consumer Goods Customer experience Text Analytics Advanced Analytics Market Research TABLE OF CONTENTS Custmer feedback with ease, speed and precision > Manage your customers and keep them longer > Predict your weak spots and handle them ahead of time > Keep in mind > A few years ago AI was merely the brainchild of sci-fi literature. Today, it is transforming virtually all industries - from international…

Big Data Analytics Business Transformation in the Logistics Industry

Telecommunications Healthcare Industrial Production Consumer Goods Customer experience Text Analytics Advanced Analytics Market Research How logistics companies evaluate their digitalisation efforts Moving away from simply having a data well to fully making use of this data is what will give companies the competitive advantage. The quest for it starts with the identification of strong Big Data use cases: Operational Efficiency and Customer Acquisition & Retention. We work with brands to…