Supporting a Leading Telco: Medallia Program Management and Business Value Enhancement
GemSeek successfully enhanced a leading telco’s Experience Program by integrating Medallia solutions, analyzing customer data, and providing additional support, resulting in reduced churn, cost savings, and increased customer satisfaction across multiple markets.
The Unrealised Potential of Customer Insights in MedTech
Learn more about how customer insights can be leveraged in the MedTech industry to identify market opportunities and improve customer experience.
The CX Impact: Start with the end in mind. Proving the impact of CX programs
In the latest episode of “The CX Impact” podcast by GemSeek, customer experience experts discuss the importance of CX initiatives, maintaining customer connections, and the future of CX. They emphasize the need to understand data effectively, develop a CX program with clear business goals, and use a maturity framework to advance the company’s overall maturity level for greater success.
How Roche Diagnostics uses predictive analytics to understand the voice of silent customers and drive targeted improvements
Roche Diagnostics partnered with GemSeek to leverage Predictive NPS and Root Cause Analysis, increasing visibility into customer experiences, identifying satisfaction drivers, and prioritizing improvements, leading to more effective communication and case resolution while enhancing customer loyalty and retention.
Predictive NPS is Highly Commended at ECCA
Our initiative, “Proactive & Personalised Customer Experience with Predictive NPS” was recognised in the Best Measurement in Customer Experience category.
The Science of Referrals and How to Increase their Effectiveness as a Customer Acquisition Tool
The Fintech industry has not only been challenging the way we view our finances but how the industry uses various marketing tactics. The most successful