Gemseek
  • Company
    • About us
    • Careers
    • Leadership
  • How We Help
    • Profitable Customer Growth
    • Customer Experience Impact
    • Accelerating Analytics
    • Marketplace Optimisation
    • Predictive NPS (Predictive Net Promoter Score)
    • Vulnerable Customer Experience
  • Industries
    • Telecommunications
    • Healthcare
    • Consumer Goods
    • Insurance
    • Financial Services
  • Capabilities
    • CX Platform
    • Text Analytics
    • Advanced Analytics
    • Market Research
  • Resources
    • Success Stories
    • Blog
    • The CX Impact Podcast
  • Get in Touch
    • Book a CX demo
    • Book a discovery call
    • Book a demo for MPO
    • Subscribe for newsletter
May 29, 2020June 13, 2021admin

Predictive NPS® is now part of Medallia Xchange Marketplace

GemSeek
  • Telecommunications
  • Healthcare
  • Industrial Production
  • Consumer Goods
  • Customer experience
  • Text Analytics
  • Advanced Analytics
  • Market Research

We are proud to be the first Medallia partner to publish an app after the Experience Management company opened up to external providers its apps marketplace – Medallia Xchange. Predictive NPS – the customer analytics model that predicts satisfaction scores for 100% of your customer base – is now available upon request for Medallia Experience Cloud.

REQUEST A DEMO HERE
medallia xchange marketplace predictive nps

What is Predictive NPS?

Predictive NPS solves one of the biggest challenges CX executives are facing as their programs mature – evaluating and scaling the impact of customer experience on business metrics. There are two main reasons why business impact is hard to measure:

  • Strategic improvements have long-term overarching effects that are hard to estimate
  • Direct customer impact – what do you do to improve the individual customer’s experience – is limited by the CX surveys response rates you manage to achieve. For most B2C businesses they range between 5% and 20% at best.

That’s why we created Predictive NPS – an analytics model that accurately predicts satisfaction scores for your whole customer base at any moment in time. ​

Predictive NPS combines behavioural data (CRM, usage data, etc.) and attitudinal data (such as available NPS scores and other survey feedback) to predict if a customer is satisfied or unhappy with your brand or touchpoint, even if they haven’t replied to any surveys.

The increased visibility on experience amplifies the benefits of Medallia to the whole customer base. Once you know how satisfied each and every customer is, you can use it to:

  • Increase retention by proactively contacting Detractors before they decide to churn
  • Optimise cost-to-serve by solving issues proactively and decreasing the number of follow-up calls
  • Acquire more customers organically by activating Promoters in member-gets-member programs

How does Predictive NPS work?

How can Medallia customers get Predictive NPS?

Predictive NPS is available on demand at Medallia Xchange and after installation it becomes an integral part of your customer setup at the Medallia Experience Cloud.

REQUEST A DEMO HERE
medallia xchange marketplace

Latest Articles:

Forbes Healthcare Summit 2022: The Role of Innovation in Healthcare in Central and Eastern Europe

4:38 pm 20 Jun 2022

The pilot edition of GemSeek Xperience Academy, the first CX technology talent development program in Europe, will soon finish

1:30 pm 16 Jun 2022

Nurses Week 2022 Brand Buzz

10:33 am 13 Jun 2022

Latest Resources

Healthcare Insights, June 2022
read more
forbes-hero
Forbes Healthcare Summit 2022: The Role of Innovation in Healthcare in Central and Eastern Europe
read more
20220527-post Xperience Academy article image
The pilot edition of GemSeek Xperience Academy, the first CX technology talent development program in Europe, will soon finish
read more

Post navigation

← Heidelberg Cement Accelerated its Customer-Centric Transformation Journey on 38 Markets with GemSeek‘s CX Platform
Episode 2 – CX In Times of Crisis: Managing the Spectrum of Human Emotions →

How We Help

  • Profitable Customer Growth
  • Customer Experience Impact
  • Accelerating Analytics
  • Marketplace Optimisation

Industries

  • Telecommunications
  • Healthcare
  • Consumer Goods

Resources

  • Success Stories
  • Blog
  • The CX Impact Podcast

Gemseek is a leader in Experience Management on G2

Contact

-359-02-203910

18 Shipchenski Prohod Blvd.,
Office 701, Sofia 1113, Bulgaria

-359-02-203910

30 Stamford Street,
SouthBank, London, SE1 9PY, UK

-359-02-203910

125E J. Geesinkweg, 4th fl.,
1096 AT Amsterdam, The
Netherlands

-359-02-203910

Latimer House,
Langford Business Park,
Kidlington, OX5 1GG, UK

-359-02-203910

Discovery House,
Aveling Road, High Wycombe,
HP13 6AE, UK

-359-02-203910

6 rue de Saint Petersbourg,
75008 Paris, France

-359-02-203910

Office 2302
Building 3 - JLT Cluster X
Jumeirah Lakes Towers
P.O.Box 454566
Dubai, UAE

  • Privacy Policy

Copyright © 2021 Gemseek. All Rights Reserved.

Copyright NPS® is a registered trademark, and Net Promoter Score℠ and Net Promoter System℠ are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.