Building a Successful CX Program from Scratch
The pilot episode of the CX Impact Podcast focuses on the key elements to building a successful CX program, whilst providing tactical advice on how to built a strong relationship with your brand’s customers.
We invited Michael Brandt – thought leader, customer experience specialist and trainer, to share insights from his own over 20-year long professional experience. For two decades, Michael dedicated his career to ABB, helping the company develop a top-notch customer experience program.
Michael Brand has over 25 years of professional experience in B2B CX. Today, he has his own consulting business, helping companies deliver outstanding customer experience. You can find Michael on LinkedIn.
Show customers you care. The human factor is still alive and well in B2B.
— Michael Brandt, for the CX Impact Podcast
About the CX Impact Podcast
About the Host – CX Champion Momchil Blaskov
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