All experts agree that CX is more important than ever in the time of crisis. In this episode together with my guest Jeff Sheehan, CX expert with over 25 years of experience, we will zoom into what are the differences in CX in Europe vs. the USA, how to show empathy and have a proper tone of voice during crisis, what will happen with CX after the crisis and how the mix of people, process and technology will change.
About Jeff Sheehan
Jeff Sheehan is a customer Experience professional with over 25 years of experience. He has deep skills and expertise in customer engagement, consulting, customer service operations, service sales, digital technology implementation and leadership. Jeff worked for companies such as Apple, RSM LLP, NCR Corp. and CSC (now DXC Technology) and the U.S. Army. In 2018 he moved to Ireland where he started his own CX consultancy. You can find Jeff on LinkedIn.
„Never forget that the business of CX is to drive business“
– Jeff Sheehan, for the CX Impact Podcast
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About the CX Impact Podcast