Make the most out of your CX partnerships
In this episode of the CX Impact Podcast, our host Momchil Blaskov has a sit down with procurement expert Alex de Groot. What it takes to sustain a credible partnership with a CX vendor? How to select your CX vendor and ways to boost the value while keeping costs reasonable.
Alex has over decade of experience in procurement expert. His resume includes internationally-renowned companies such as KPN International, BT and T-Systems. For the past few years, Alex has been a part of the global procurement team in Signify.
Show customers you care. The human factor is still alive and well in B2B.
— Michael Brandt, for the CX Impact Podcast
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About the CX Impact Podcast
The CX Impact Podcast focuses on pain points companies face in their day-to-day customer experience programs and provides recommendations on how to speed up your CX success. Our host – CX champion, Momchil Blaskov, is deep-diving into real CX stories thorough honest conversations with thought leaders and industry experts.
About the Host – CX Champion Momchil Blaskov
Both top-performing CX champion, CX consultant and CX podcaster – Momchil Blaskov speaks and breathes customer experience. With a solid background in insights and product development, he has consulted GemSeek’s portfolio of Fortune 500 clients on their road to ultimate customer excellence. Talk to Momchil on LinkedIn.