From operational excellence to ultimate customer success
Episode 13 of the CX Impact Podcast focuses on the key ingredients of achieving operational excellence and ultimate customer success.
Our guest, the Global Principal of CX in HeidelbergCement – Judith van Heerwarden, sits down for a conversation on customer-centric culture and how to launch a successful CX and a global framework across 40 markets.
Judith has 10+ year-experience in cultivating problem-solving and programme design excellence, and, in the last six years, has spent over 60 per cent of her time travelling across five continents, taking local businesses and cultures on a journey from operational commodity thinking to growing commercial value. You can connect with Judith via LinkedIn.
Opportunities lie in the digitisation of the customer journey.
— Judith van Heerwarden, for the CX Impact Podcast
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About the CX Impact Podcast