How do you generate data-driven business growth?
Increase successful upsell
offers by 25%+
Acquire 14% more
Retain 30+% more customers .
Boosting retention has been the holy grail of customer
experience analytics for decades now and for a good
reason. It is a challenge to keep your clients from taking
their business elsewhere in a highly saturated and
Predictive NPS. The pulse of your customer in real-time.
Traditionally, business try to reduce churn
by contacting specific clients with
personalised offers to prevent them from
switching to a competitor. The problem
with these types of programmes is that
they are not very efficient. If the customer
hasn’t explicitly stated they are unhappy,
you are trying to find a needle in a
haystack. Predictive models can
drastically increase the efficiency of these
programmes by accurately identifying
customers likely to churn, if they haven’t
explicitly stated their intent to leave.
Target existing customers with
the right offers
Once you make sure your customers aren’t going to a
rival, how can you entice them to more of your products
Similar to churn prevention programmes, predictive
algorithms can pinpoint those individuals who are most
likely to increase their current plan or to opt for a larger
bundle based on similar customer journeys or specific
triggers identified as critical for such decisions.
Get more new customers
Once you have identified how satisfied are your
customers, you can prompt them to refer a friends and
family with personalised incentives.
Predictive NPS algorithms can be applied to identify
customers who are very happy with their experiences and
Supporting you on your journey to customer centricity
From initial data processing to
choosing the right models, we
make sure your data is utilized to
generate actual business value.
We follow the industry standards,
but make sure our work fits your
specific challenges. Start small
scale and then expand gradually
the success of our joint data
We help you create an
environment that supports
fact-based decision making.
Integrate the models into your
existing IT infrastructure and
streamline insights through
Grow profitability and reduce risks of customers leaving you .
Understand customer behaviours and position your brand at the point where your advantages cross with what customers value the most.
Strike a chord in customers with every marketing message & identify new
Discover white spaces and incoming trends before they become a fad and come up with brave innovations.
Insights & Intelligence Managers
Understand the root causes behind customer satisfaction .
Prioritise your activies and prove program ROI.