GemSeek Advanced Analytics is your go-to solution for
reducing churn, increasing sales and improving CX. We
predict what customers will do next so you can take optimal
decisions for improving their engagement with your product.
Attract new clients more efficiently and design personalised
customer engagements to increase average revenue per
user.
Trusted by:
How do you generate data-driven business growth?
Retain 30%+
more customers
Increase successful upsell
offers by 25%+
Acquire 14% more
customers through
referrals
Retain 30+% more customers .
Boosting retention has been the holy grail of customer
experience analytics for decades now and for a good
reason. It is a challenge to keep your clients from taking
their business elsewhere in a highly saturated and
competitive market.
Predictive NPS. The pulse of your customer in real-time.
Traditionally, business try to reduce churn
by contacting specific clients with
personalised offers to prevent them from
switching to a competitor. The problem
with these types of programmes is that
they are not very efficient. If the customer
hasn’t explicitly stated they are unhappy,
you are trying to find a needle in a
haystack. Predictive models can
drastically increase the efficiency of these
programmes by accurately identifying
customers likely to churn, if they haven’t
explicitly stated their intent to leave.
Learn how we helped a mobile network operator reduce churn by 34% in an year
Learn how an insurance company increased the success rate of upsell initiatives by 28%
Do you want to learn how we
helped a mobile network
provider achieve a 14% uplift of
referral-based acquisition?
Supporting you on your journey to customer centricity
Diagnose
From initial data processing to
choosing the right models, we
make sure your data is utilized to
generate actual business value.
Deliver
We follow the industry standards,
but make sure our work fits your
specific challenges. Start small
scale and then expand gradually
the success of our joint data
analytics work.
Empower
We help you create an
environment that supports
fact-based decision making.
Integrate the models into your
existing IT infrastructure and
streamline insights through
custom dashboards.
Roles
Senior leadership
Grow profitability and reduce risks of customers leaving you .
Brand Managers
Understand customer behaviours and position your brand at the point where your advantages cross with what customers value the most.
Marketing Professionals
Strike a chord in customers with every marketing message & identify new
opportunities.
Innovation Managers
Discover white spaces and incoming trends before they become a fad and come up with brave innovations.
Insights & Intelligence Managers
Understand the root causes behind customer satisfaction .
CX Professionals
Prioritise your activies and prove program ROI.
