Leverage All Available Data to Predict Customer Behavior

Telecommunications Healthcare Industrial Production Consumer Goods Customer experience Text Analytics Advanced Analytics Market Research The customer experience that brands provide is becoming the decisive factor whether their clients will stay - or stray. According to Gartner, by 2020 more than 40% of all data analytics projects will relate to an aspect of customer experience. To uncover the hidden gems that could turn them into the crown jewel of their industry,…

Insurance Data Analytics

Telecommunications Healthcare Industrial Production Consumer Goods Customer experience Text Analytics Advanced Analytics Market Research Insurance Data Analytics for Competitiveness and Profitability When it comes to data analytics, vast unexploited opportunities await in the insurance sector. Pressured by tight profit margins and a flooded market, insurers are not blind to the potential advantages of using new technologies to handle their accumulated data. Powerful as it is, the application of actuarial science…

8 Do’s and Don’ts to turn Customer Appetite and Customer Success into Customer Loyalty

Whether they put in a ticket, or communicate their issues to your customer support chatbot, customers are no longer impressed with receiving immediate response and attention to their queries.  Having outstanding customer service and products that serve clients’ needs may not be enough for your brand to stand out in the market place. To win customers’ loyalty and keep it, businesses nowadays need to differentiate themselves from the competition by…

6 BI Trends to Make the Most of Interactive Dashboards

Telecommunications Healthcare Industrial Production Consumer Goods Customer experience Text Analytics Advanced Analytics Market Research Web-based dashboards, based on self-service technologies like Tableau, PowerBI, Qlik and GoodData, provide a quick and informative solution for displaying KPIs and other business critical data. Their simplicity in enabling users to visualise and interpret information, interactivity and real-time capabilities are ensuring that their use is increasing in demand. TABLE OF CONTENTS Broadening scope of applications…

Disrupting the Real Estate Industry with Big Data

Telecommunications Healthcare Industrial Production Consumer Goods Customer experience Text Analytics Advanced Analytics Market Research Realtors have a deeper knowledge on the property market, the pricing and home value. The question is how one can get even more detailed information and intelligence. Short answer – Big data! If you are a real estate company and you want to disrupt the market and get ahead of competition you de finitely need Big…

The Bird’s Eye Data Science View

Telecommunications Healthcare Industrial Production Consumer Goods Customer experience Text Analytics Advanced Analytics Market Research Now imagine having a better view of your company, competitors and industry. Would that make an impact for your company? Now imagine having a bird’s eye view of the whole industry just like the visualisation of Madrid’s bike share system and cycling flow here on this video: That is a huge advantage if you had that…