Is Telehealth Here to Stay?

For more than a decade telemedicine is considered to be the next big thing in healthcare. With over 70% of Americans saying that the healthcare system is in a state of crisis and constantly growing number of available virtual care services, telehealth appears to be a solution.[1] Undoubtedly, this solution is far from perfect – there are still a lot of uncertainties revolving around it, its implementation, overall benefits, etc.…
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Customer Experience in Healthcare: How to Switch from CX to Human

Strict regulations, data security concerns and public ownership have slowed down the healthcare industry on its journey to patient centricity. However, there is a growing consensus about the importance of patient and customer experience digitalisation and automating parts of the process through AI technology. Table of Contents Limited visibility and overstated NPS Static view increased the risk of losing valuable customers High cost and difficulties to scale up How’s your…
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Respiratory Care Developments Amid the COVID-19 Crisis

The coronavirus pandemic took our modern world by surprise. With now over 1.5 million confirmed cases and 100,000+ lethal ones, the virus is affecting each aspect of our lives. Thus said, MedTech companies are now on the verge of changing the way they operate, plan, redistribute resources and deliver services and products. From building strategies to uniting with other industry leaders, there is one sole purpose – to fight the…

How MedTech Helps the COVID-19 Battle

COVID-19 is changing the face of healthcare at an unprecedented pace. OEMs, telehealth companies and AI start-ups are all in the fight together, ramping-up their production and coming up with innovative ways to deal with the health crisis. They are at the forefront of one of the biggest healthcare battles we have recently faced. * For more information about a company's initiative, please click on their logo. Radiology AI Software…

How to adapt your patient experience program to the COVID-19 Crisis

If you manage patient experience аt a hospital or other healthcare provider, you might feel uncertain on how to proceed with your program during the COVID-19 pandemic. Do you proceed with your annual measurements? Is the data you gather now good for anything? Will you reach your annual targets? Even if you haven't encountered fluctuations in patient experience scores and/or survey response volumes already, the steps below will help you…

5 Tips on Market Research with Medical Professionals during COVID-19 Pandemic

If your job is to study the attitudes and needs of medical professionals, you might be slightly unsure how to approach them in these troubling times. But gaining valuable insights is still a key piece to enable healthcare solutions that may support overcoming the current crisis or the treatment of other conditions the world is still battling. HCPs' response rates remain stable. Key factors include: Get monthly insights in your…