COVID-19: A Catalyst for Change throughout the Healthcare Continuum

Telecommunications Healthcare Industrial Production Consumer Goods Customer experience Text Analytics Advanced Analytics Market Research TABLE OF CONTENTS Healthcare education in times of crisis > Telehealth is here to stay > Organisations’ COVID-19 tech strategies> Remote patient monitoring and implementation of new digital tools – the new standard of care > Deep-dive in vital signs monitoring during COVID-19 > Keeping the momentum > COVID-19 brought a seismic change in the way…

The Customer Experience Impact Strategic Framework: How to Prioritise and Scale Up High-Return Initiatives and Multiply Business Value

Creating value What is a job to be done? Great CX or appropriate CX Deliberate actions & intelligent trade-offs CX Impact in practice Tips to get started CX Impact: The Missing Ingredient A study after study shows that customer experience management is growing in importance for companies. Yet, understanding customers and implementing measures to improve their experience remains a major challenge for CX leaders. Many companies engage in an endless…

RSNA 2020 During & Post-event Online Brand Buzz Performance

Online analysis based on RSNA mentions in the period 29 Nov – 9 Dec 2020 29 Nov - 5 Dec 2020 The 106th Scientific Assembly and Annual Meeting by the Radiological Society of North America was held as an all-virtual event November 29–December 5, 2020. RSNA 2020 is where healthcare and medtech professionals found fresh opportunities to connect with the global radiology community and got a front row seat to…

RSNA 2020 Pre-event Online Brand Buzz Performance

Online analysis based on RSNA mentions in the period 29 Nov – 5 Dec 2020 29 Nov - 5 Dec 2020 The 106th Scientific Assembly and Annual Meeting by the Radiological Society of North America will be held as an all-virtual event November 29–December 5, 2020. RSNA 2020 is where you'll find fresh opportunities to connect with the global radiology community and get a front row seat to the latest…

COVID-19 and the Impact on Healthcare Education

Telecommunications Healthcare Industrial Production Consumer Goods Customer experience Text Analytics Advanced Analytics Market Research Being a healthcare provider compels a continuous learning journey for one to stay up to date. From acquiring the necessary medical knowledge and skills to practise medicine, to gathering the expertise to build up professionalism and competence in one’s field of practice. The knowledge goes beyond maintaining competence. To increase patient outcomes, improve patient experience in…

European Respiratory Society Congress 2020 Online Brand Buzz Performance

7 Sep - 9 Sep 2020 The first ever virtual European Respiratory Society International Congress took place in September, when it also marked ERS's 30th anniversary. The event welcomed over 33,000 delegates. 450 scientific and educational sessions were presented. Once again the Congress showcased excellence across the entire field of respiratory medicine and enabled the respiratory community to connect, share the latest scientific data and access high-quality educational opportunities. Activity…