How Is the Healthcare Industry Doing?

Telecommunications Healthcare Industrial Production Consumer Goods Customer experience Text Analytics Advanced Analytics Market Research Healthcare has long been seen as one of the most recession-proof industries. It has preserved relative stability during the most economically challenging times in recent history. The current economic downturn, however, is like no other. Table of Contents Dip in Elective Procedures > Dip in Imaging Case Volumes > Dip in Jobs > Mayo Clinic Overview…

Is Telehealth Here to Stay?

Telecommunications Healthcare Industrial Production Consumer Goods Customer experience Text Analytics Advanced Analytics Market Research For more than a decade telemedicine is considered to be the next big thing in healthcare. With over 70% of Americans saying that the healthcare system is in a state of crisis and constantly growing number of available virtual care services, telehealth appears to be a solution.[1] Undoubtedly, this solution is far from perfect – there…
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Customer Experience in Healthcare: How to Switch from CX to Human

Telecommunications Healthcare Industrial Production Consumer Goods Customer experience Text Analytics Advanced Analytics Market Research Strict regulations, data security concerns and public ownership have slowed down the healthcare industry on its journey to patient centricity. However, there is a growing consensus about the importance of patient and customer experience digitalisation and automating parts of the process through AI technology. Table of Contents Limited visibility and overstated NPS® Static view increased the…
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Respiratory Care Developments Amid the COVID-19 Crisis

Telecommunications Healthcare Industrial Production Consumer Goods Customer experience Text Analytics Advanced Analytics Market Research The coronavirus pandemic took our modern world by surprise. With now over 1.5 million confirmed cases and 100,000+ lethal ones, the virus is affecting each aspect of our lives. Thus said, MedTech companies are now on the verge of changing the way they operate, plan, redistribute resources and deliver services and products. From building strategies to…

How MedTech Helps the COVID-19 Battle

Telecommunications Healthcare Industrial Production Consumer Goods Customer experience Text Analytics Advanced Analytics Market Research COVID-19 is changing the face of healthcare at an unprecedented pace. OEMs, telehealth companies and AI start-ups are all in the fight together, ramping-up their production and coming up with innovative ways to deal with the health crisis. They are at the forefront of one of the biggest healthcare battles we have recently faced. Telecommunications Healthcare…

How to adapt your patient experience program to the COVID-19 Crisis

If you manage patient experience аt a hospital or other healthcare provider, you might feel uncertain on how to proceed with your program during the COVID-19 pandemic. Do you proceed with your annual measurements? Is the data you gather now good for anything? Will you reach your annual targets? Even if you haven't encountered fluctuations in patient experience scores and/or survey response volumes already, the steps below will help you…