Text Analytics

Alzheimer’s Association International Conference: Competitive Brand Buzz Analysis

Zoritsa Pencheva
Online analysis based on AAIC22 mentions in the period 19 July – 7 Aug 2022 31 Jul - 4 Aug 2022 The Alzheimer’s Association International Conference® (AAIC®) 2022 is the premier annual forum for presentation and discussion of the latest Alzheimer’s and dementia research. This year’s hybrid conference event took place both virtually and in-person in San Diego and attracted over 9,500 attendees and more than 4,000 scientific presentations. New…

Nurses Week 2022 Brand Buzz

Alexandra-Emily Kokova
Online analysis based on #NursesWeek2022 mentions in the period May 1st - 31st 2022 May 6 - May 12 2022 The National Nurses Week is a global initiative that recognises hard work, passion, and dedication that nurses and caregivers across the world embody every single day. The main theme of 2022 activities is “invest in nursing and respect rights to secure global health”. We are taking a look into the…

The Unexpected Depth of Text Data

Alexandra-Emily Kokova
Telecommunications Healthcare Industrial Production Consumer Goods Customer experience Text Analytics Advanced Analytics Market Research Customer experience is at the centre of almost every business – companies are actively trying to listen and act on customer feedback and some even predict customers’ next actions. But are businesses taking advantage of all customer feedback they have at hand? In this blog, we’ll show you the uncovered ways for businesses to gain the…

Bridging the gap between patients and physicians through AI & machine learning

Alexandra-Emily Kokova
Telecommunications Healthcare Industrial Production Consumer Goods Customer experience Text Analytics Advanced Analytics Market Research Is it possible to provide more with less and serving your patients the right treatment? This is one of the main questions that hasn’t fallen off the healthcare agenda yet. In a recent event, healthcare professionals discussed the future of care and ways to deliver better, personalised service in a cost-efficient manner.   Value-based care opens…

The Vulnerable Customers Factor: Why is it important to measure and improve their experience

Mila Krasteva
Telecommunications Healthcare Industrial Production Consumer Goods Customer experience Text Analytics Advanced Analytics Market Research Who is a vulnerable customer? Did you know that every 1 in 2 people in the UK will be vulnerable at some point during the year, according to the UK Financial Conduct Authority? (Financial Lives Survey, 2020) People don’t become vulnerable just because of old age or disabilities. There are many life circumstances that could make…

The Best Customer Insights Are Found at The Intersection of Past, Present and Future

Mila Krasteva
Telecommunications Healthcare Industrial Production Consumer Goods Customer experience Text Analytics Advanced Analytics Market Research TABLE OF CONTENTS It’s not about how you get those customer insights, it’s what you do with them > Getting customer insights about past experiences > Real-time customer insights to act quickly > Customer insights for the future > It’s not about how you get those customer insights, it’s what you do with them Understanding customers…