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Episode 1 – B2B CX: From Zero to Ultimate Customer Success

Building a Successful CX Program from Scratch The pilot episode of the CX Impact Podcast focuses on the key elements to building a successful CX program, whilst providing tactical advice on how to built a strong relationship with your brand’s customers. We invited Michael Brandt – thought leader, customer experience specialist and trainer, to share insights from his own over 20-year long professional experience. For two decades, Michael dedicated his…