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Episode 4: The Human Experience in Healthcare

The Human Experience in Healthcare We will into the Patient experience world to learn how to provide compassionate care and why this leads to improvement in clinical, operational and financial outcomes. We provide many practical examples of how to start a patient experience program, run it smoothly and why we should shape our experience as humans (patients, physicians and providers) together. We discuss the impact of COVID-19 on PX and…

Episode 3: The Fastest Route to CX Success in Telco

Telecommunications Healthcare Industrial Production Consumer Goods Customer experience Text Analytics Advanced Analytics Market Research Telco sector has lower NPS compared to many other industries and hasn’t seen much improvement recently. How you can close the gap and build successful CX program in telco? In this episode together with my guest Dave Patarica, CX telco expert with over 20 years of experience. we will zoom into customer makes the industry special,…

Episode 2 – CX In Times of Crisis: Managing the Spectrum of Human Emotions

Telecommunications Healthcare Industrial Production Consumer Goods Customer experience Text Analytics Advanced Analytics Market Research All experts agree that CX is more important than ever in the time of crisis. In this episode together with my guest Jeff Sheehan, CX expert with over 25 years of experience, we will zoom into what are the differences in CX in Europe vs. the USA, how to show empathy and have a proper tone…
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Episode 1 – B2B CX: From Zero to Ultimate Customer Success

Telecommunications Healthcare Industrial Production Consumer Goods Customer experience Text Analytics Advanced Analytics Market Research Building a Successful CX Program from Scratch The pilot episode of the CX Impact Podcast focuses on the key elements to building a successful CX program, whilst providing tactical advice on how to built a strong relationship with your brand’s customers. We invited Michael Brandt – thought leader, customer experience specialist and trainer, to share insights…