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Competitive Brand Perception & Market Pulse​ for a Global Health IT Leader

We helped a client understand their competitive brand perception using Market Pulse. By analyzing customer feedback and industry trends, they provided insights on the strengths and weaknesses of the client’s brand and its competitors, allowing the client to make informed decisions to improve their market position.

Compliance & Fair Treatment with vCX in the Telco Industry​

We helped a client in the telco industry ensure compliance and fair treatment using Voice of Customer (VoC) analytics. By analyzing customer feedback, we identified areas where the client was falling short on compliance and fair treatment and provided actionable insights to address them, resulting in improved customer satisfaction and loyalty.