cx impact podcast - customer experience manager

Episode 5: Re-Energise Your CX Strategy

Your CX Program Needs a Fresh Perspective CX programs sometimes fail. The worst thing a CX leader can do in such situation is give up. Typically, when a customer experience initiative is not performing well enough, there are multiple ways to determine whether to continue further and workarounds to fill-in the gap before a crisis happens. In this episode of the CX Impact Podcast, we talk about what are the…