*As ranked in Forrester Wave CFM Platforms;
Gartner Magic Quadrant Voice of the Customer
Our work for partners
Implementation & Support Services
We guide CX enterprise software clients for business growth and help them get bigger, faster & better results from their CX technology investments.
Predictive NPS Add-On
Our award-winning model that predicts satisfaction scores for customers that never reply to surveys is available as fully-integrated add-on within leading feedback management platforms, such as Medallia and Forsta.
CX Analytics Suite
We help our partners’ customers get higher ROI from their data with a customized suite of analytical models – Root Cause Analysis, Next Best Action, CX-Financial Linkage and more.
Some feedback about our work
Bain & Company is a global consultancy that helps the world’s most ambitious change makers define the future. Across 61 offices in 38 countries, Bain works alongside their clients as one team with a shared ambition to achieve extraordinary results, outperform the competition, and redefine industries. They complement their tailored, integrated expertise with a vibrant ecosystem of digital innovators to deliver better, faster, and more enduring outcomes.
Forsta is a leader in delivering next-level human experiences, offering an impact-driven technology solutions to over 2,500 customers worldwide, helping them better understand experiences, and better respond to their clients’ needs.
InMoment focuses on providing experiences in the intersection of value—where employee, customer and business needs come together. The company’s main mission is to both understand the actions people take, as well as the emotions behind their motivations.
Global leader in market research, Ipsos delivers reliable information and true understanding of Society, Markets and People. Ipsos believes clients need more than a data supplier, they need a partner who can produce accurate and relevant information and turn it into actionable truth.
Medallia is an award-winning SaaS platform, capturing experience signals created on calls and a plethora of digital channels. Medallia’s Experience Cloud helps customers reduce churn, create in-the-moment cross-sell and up-sell opportunities, and turn detractors and passives into passionate promoters.
Predictive NPS is available on Medallia Xchange
You can now predict the satisfaction scores of a 100% of your customers, treat more dissatisfied customers and realise the full potential of brand advocates.
Forecast non-respondents‘ satisfaction levels and еvaluate how likely a customer is to churn or accept an upsell offer based on their expected CX. Know the satisfaction level of each customer in your customer base.
Dynamic customer lifetime value
Understand how valuable the customer is to your business and how their value changes over time. Be more accurate in knowing who is crucial to the business and prioritise accordingly.
Next best action
Choose the most efficient course of action for each customer – what to offer, where, when and how to reach them to ensure success.
Propensity to succeed
Calculate the probability of a successful upsell or retention initiative for an individual customer
The one thing that makes GemSeek my preferred partner for Marketing Intelligence projects is that I know, I don´t have to worry. In essence, any obstacle coming into our way or urgent requests are managed effectively and super professionally. THANKS for the great support delivered: In time, with passion and within budget.
Carl Machado, PhD, MA, Certified Paramedic;
Business Development & Project Leader