Adding Value to Your Customers’ Experiences
ROUNDTABLE KEY TAKEAWAYS
A key to success in today’s competitive market environment is delivering greater value to customers. It is essential for businesses to have exceptional CX in order to satisfy their clients and retain them for longer.
We gathered leading industry experts at a roundtable discussion (organised in partnership with The Customer Centricity World Series Awards) – Stuart McGown, Head of MI & Analytics at Philips, Ivaylo Yorgov—a prominent CX analytics expert from GemSeek and Stephan Ariesen, VP Medallia.
Read the key takeaways from the roundtable discussion, and receive instant access to the full recording via the link below.
Radiology Department Staff Shortage
KEY CONTRIBUTING FACTORS AND HOW TO ADDRESS THEM
The global staff shortage in radiology departments is a growing concern for healthcare systems around the world. With the increased demand for imaging tests and the fact that many countries are facing an aging population, this problem is only expected to get worse.
The shortage of radiologists means that radiographic images take longer to read, leading to delays in diagnosis. This not only affects patient care but also impacts the financial stability of hospitals and other healthcare providers.
To tackle this challenge, it is essential to identify its causes and come up with solutions to bridge this gap between demand and supply in radiology departments.
THE CX IMPACT PODCAST
Delivering Better Customer Value and Transforming Organisations through Data Flows
This episode focuses on the benefits of using data flows and data literacy to empower organisations, deliver better value to their customers and nurture culture by making data-driven decisions.
Jason Foster, is the CEO of Cynozure, an Amazon best-selling author and host of the Hub & Spoken podcast. Jason has over two decades-long career in data strategy and is now an active ambassador of peer-to-peer learning for data leaders through the CDO Hub accelerator.