HEALTHCARE SUCCESS STORY
Strategic insights for hospital operation & financial improvement
To provide strategic recommendations for efficient product positioning, we performed deep-dives into our client’s competitors’ services and solutions, deployment mode, target groups and strategic goals.
THE CX IMPACT PODCAST
Reinventing partnerships with CX vendors
In the latest episode of our CX Impact Podcast we talk with Procurement Manager Alex de Groot about an aspect of CX management that is not discussed very often, but is of crucial importance to the success of your CX strategy – selecting CX services vendors and sustaining valuable relationships with them.
CUSTOMER EXPERIENCE INSIGHTS
The intersection of past, present & future
What do you use your customer insights for? Understanding your customers’ deepest needs and wants sets off on a long journey, where your ultimate goal is to win your clients’ trust. Apprehending past experiences is one way to solve deep-rooted customer dilemmas. Somewhere along the way we realised that to answer the “So what?” question, we need to not only inquire about past experiences, but try to predict what happens next.
CUSTOMER CENTRICITY WORLD SERIES
GemSeek: Overall winner at the CCWS
We are humbled, proud and beyond excited to announce that on May 19th 2021, we got awarded in 3 categories for our project with HeidelbergCement Group during the Customer Centricity World Series event. The winning categories are:
- Business Change or Transformation
- B2B Customer Centricity
- OVERALL WINNER
Telehealth takeaways for hospitalists outlined
According to Chrisanne Timpe, MD, of HealthPartners in Bloomington, Minn and Ameet Doshi, MD, over one third of US patients have engaged with telehealth services prior the COVID-19 outbreak back in February of 2020.