Healthcare Insights, 10/21
- ERS 2021: Competitive Brand Buzz
- Enabling Smarter CX Decisions at Scale with GemSeek’s CX Impact Hub
- The Latest MedTech News
INDUSTRY EVENTS
ERS 2021: The Latest in the Respiratory Field
Our latest BrandBuzz report solely focuses on the ERS 2021 event. We analysed hundreds of tweets and relevant LinkedIn posts to find the hottest topics the audience discussed before, during and after the event was over. Among that, we identified which companies are dominating the online conversation, and which posts have been gathering the most engagement from fellow peers.
Last month, the European Respiratory Society (ERS) hosted their annual get-together in an entirely digital format. Following last year’s feedback, the event organisers delivered and improved a more personalised platform experience, catering to the networking needs of healthcare professionals and their online audience.
INDUSTRY RECOGNITION
A fully automated recommendation engine which can be used by anyone in the company when engaging with a customer? Yes, please.
What fraction of your survey respondents get treatment as part of a close-the-loop program or any other call-back initiative? You can treat much more customers much more efficiently with an automated “Next Best Action” module, which employs data science and AI to improve retention and quality of customer treatment actions. Our joint project with global lighting leader Signify “ENABLING SMARTER CX DECISIONS AT SCALE WITH A DIGITAL CX IMPACT HUB” is the first stage towards a fully automated suggestion tool which can be used by anyone in the company when on the phone or chat with a customer.
MEDTECH NEWS
Is Hospital at Home the Future of Healthcare?
The role healthcare organisations play in the wider adoption of home healthcare is significant. Remote monitoring devices, data integration and AI supporting virtual care platform efforts directly enhances patient experience, and improves health outcomes.
FDA’s real-world evidence push hampered by data challenges, ‘million-dollar question’
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Testing and certification of refurbished medical equipment
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Ransomware attacks put availability of medical devices at risk: FDA cyber chief
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