MARKET INTELLIGENCE & CUSTOMER EXPERIENCE
Shortening the Roadmap to Igniting & Managing Customer-Centric Change
Igniting an organisation-wide customer-centric transformation is a complex, yet vital change organisations need to make. From experience, we’ve identified four main factors of fire-starting an effective CX program: buy-in from the leadership, scalability and standardization, trustworthy service partner to ensure speed and efficiency, and measurable business impact. See the guide and discover ways to ignite and manage customer-centric change within your organisation.
THE CX IMPACT PODCAST: SEASON 2
Listen to your customers
Dr. Carl Machado – a certified paramedic and current sales leader for Johnson & Johnson gives his take on product development and improvement, talks research and the fundamentals of turning great ideas into even greater products. Welcome to Season 2 of the CX Impact podcast!
MEDTECH NEWS UPDATES
Conference Highlights: ACC 2022
From April 2 – 4, thousands of cardiovascular professionals came together to discuss and debate practice-changing science and innovations. Discover what were the highlights and some of the studies that have emerged from the conference.