GEMSEEK SUCCESS STORY
Hospital PX: Competitive Landscape Tracking, NPS & Complete Patient Feedback System
One of our clients, a leading hospital and outpatient medical center chain, tasked us with helping them measure and report patient experience across the entire network of facilities. They needed to identify which key touch points influence patient experience the most. The core of their issue was the lack of real improvement, caused by the shortage of consistent patient experience data. We designed a holistic PX program, based on the results from a qualitative research and extensive quantitative online survey among patients, secondary research, and review and assessment of existing government policies.
THE CX IMPACT PODCAST
Transforming CX with Decision as a Service
We’re brining you an episode, full of extremely valuable information on another CX-transforming concept – Decision-as-a-Service. The conversation with our guest Graham Hill focuses on the key steps of the DaaS implementation process, and sheds more light on another framework we’ve discussed prior – jobs-to-be-done, as well as meta jobs, executed by staff members.
ESC Congress 2021 is coming!
ESC Congress 2021 is soon to begin. The event opens on Wednesday, 25 August, featuring data in heart failure, valvular heart disease, cardiac arrest, hypertension and atrial fibrillation. Researchers can find numerous opportunities to question specialists and fuel up their research projects. Hot line sessions will be broadcasted live from Amsterdam.