COVID-19 CRISIS FLASHBACK
How did respiratory companies deal with the crisis
We’re taking a step aside to look back into how global respiratory care leaders dealt with the COVID-19 outbreak. Whilst countries reduced the spread by enforcing strict social distancing measures, respiratory care companies and leading manufacturers were working day and night to develop, test and distribute vital ventilator equipment, and ultimately help to save more lives.
THE CX IMPACT PODCAST
Transforming B2B CX
In this episode of the CX podcast our guest is the Global Principal of CX in HeidelbergCement – Judith van Heerwarden. Judith shares her 10+ years of experience and we talk about customer-centric culture and how to launch a successful CX across 40 markets.
Customer experience management is the management of emotions
Anxiety and frustration could be a big factor to consider, whilst the feeling of comfort and safety is a basic human need. And it sometimes gets overlooked. CX management is no different than catering to those needs and identifying such factors. It’s all about getting into the mind of the customer.
Using AI and social determinants of health to identify risk
The power of predictive analytics and statistical data can help researchers drill down into different SDOH domains and better understand what is the driving local variation in population outcomes such as life expectancy at birth or infant mortality, says Lisa M. Lines, senior health services researcher at RTI International.