ECR 2021: Brand buzz report
The European Congress of Radiology (ECR) opens its doors for yet another entirely virtual event. Check our brand buzz report to find out which were the most discussed topics online, and which brands were trending during & after the event
THE NEW STANDARD OF CARE
COVID-19: A catalyst for change throughout the healthcare continuum
COVID-19 has undoubtfully put pressure over healthcare systems across the globe. Physicians started providing medical services through telehealth and remote patient monitoring, activating the transformative journey of the healthcare domain.
THE CX IMPACT PODCAST
Customer Experience Analytics is commonly defined as the discovery, collection and analysis of customer data to help you make informed, intelligent decisions through actionable insights. While the field is rapidly growing the exact scope and impact varies significantly from one organization to the another.
Episode 11 focuses on the challenges customer analytics managers solve, how they do it, why their impact will be growing and how the future looks like, featuring GemSeek’s managing director and renowned expert Morgan Evans.
8 patient experience trends to watch in 2021
The deeper understanding of patient experience is now of vital importance for a sustainable recovery from the COVID-19 outbreak. The healthcare domain is now facing the urgent need to improve patient experience and learn and leverage from the approaches that have powered the system’s ability to create pop-up testing and treatment centres and eliminate wait times.