Gain & retain more customers with a reinvented customer engagement workflow

Our customer analytics solution will help you boost customer acquisition and reduce churn. It ensures your customer agents make accurate decisions WHO, WHY and HOW to target for optimal results and highest ROI.

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Are you ready to optimize your customer base strategy?

Acquisition and retention initiatives are expensive. To achieve optimal results, you need to carefully weigh the expected costs against the likelihood of success and projected revenue gain. We will make the most of the wealth of data you already have to unlock highly targeted actions and increase your ROI.

x10

Increase the reach of your campaigns tenfold for a leading UK telco

x2

Double the number of referred new customers in the US for a global sports goods leader

30%

Reduce churn rates by over 30% for one of the largest swiss telecoms

x10

Increase the reach of your campaigns tenfold for a leading UK telco

x2

Double the number of referred new customers in the US for a global sports goods leader

30%

Reduce churn rates by over 30% for one of the largest swiss telecoms

Analytical Modules

Our analytical models give you an end-to-end profitable customer growth solution, but they can also work as modules integrated in existing workflows.

Predictive NPS

Forecast non-respondents‘ satisfaction levels and еvaluate how likely a customer is to churn or accept an upsell offer based on their expected CX. Know the satisfaction level of each customer in your customer base.

Dynamic customer lifetime value

Understand how valuable the customer is to your business and how their value changes over time. Be more accurate in knowing who is crucial to the business and prioritise accordingly.

Next best action

Choose the most efficient course of action for each customer – what to offer, where, when and how to reach them to ensure success.

Propensity to succeed

Calculate the probability of a successful upsell or retention initiative for an individual customer

Predictive NPS

Forecast non-respondents‘ satisfaction levels and е valuate how likely a customer is to churn or accept an upsell offer based on their expected CX. Know the satisfaction level of each customer in your customer base.

Dynamic customer lifetime value

Understand how valuable the customer is to your business and how their value changes over time. Be more accurate in knowing who is crucial to the business and prioritise accordingly.

Next best action

Choose the most efficient course of action for each customer – what to offer, where, when and how to reach them to ensure success.

Propensity to succeed

Calculate the probability of a successful upsell or retention initiative for an individual customer

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Our clients
report 2-5X ROI
in the first year of implementation

BOOK A DISCOVERY CALL