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Dynamic CX-to-Business Value framework for Insurance Leaders

As a CX executive in insurance you are challenged to demonstrate how improved customer loyalty leads to business growth. Organic growth comes from customers willing to spend more with your company, but do all customers create the positive value for your company?

BOOK A DISCOVERY CALL[/vc_column_text][/vc_column][/vc_row][vc_row full_width=”stretch_row” el_class=”trusted_col col-mb-30″ css=”.vc_custom_1594300975577{background-color: #f4f4f4 !important;background-position: center !important;background-repeat: no-repeat !important;background-size: contain !important;}”][vc_column css=”.vc_custom_1594193599337{padding-top: 15px !important;}”][vc_column_text el_class=”text-center” css=”.vc_custom_1599737763709{margin-bottom: 15px !important;padding-top: 0px !important;}”][/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text el_class=”text-center”]

Build a customer-centric organisation tied to business metrics

Our dynamic CX-to-Business Value framework will give you an entirely new perspective to your customers. Focus on the most valuable customer segments and improve business results:[/vc_column_text][/vc_column][/vc_row][vc_row el_class=”desctop-vers key-numbers col-mb-30″][vc_column width=”1/3″ el_class=”text-center”][vc_column_text el_class=”text-center”]15%

NPS^® Increase of your most valuable customers

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Increase of retention ratio

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Uplift customer lifetime value

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The Key Ingredients

Our CX-to-Business Value framework allows you to connect all core business functions – sales, underwriting, claims and more – under a unified customer-centric perspective and turn your CX management program into a strategic business driver. It has 4 main elements:[/vc_column_text][/vc_column][/vc_row][vc_row css_animation=”none” el_class=”key-numbers col-mb-50 mb-10 home-custom-bx”][vc_column width=”1/2″ css=”.vc_custom_1599807184763{margin-top: 50px !important;}”][vc_column_text]

Scalable Voice of the Customer Program

Deploy a digital CX platform to gather and analyse customer feedback at scale. Cover the hygienic needs of your customers to improve loyalty and top line results.[/vc_column_text][/vc_column][vc_column width=”1/2″][vc_single_image image=”7522″ img_size=”370×337″ alignment=”center” onclick=”link_image” el_class=”mb-10″][/vc_column][/vc_row][vc_row css_animation=”none” el_class=”key-numbers col-mb-50 mb-10″][vc_column width=”1/2″][vc_single_image image=”7524″ img_size=”370×210″ alignment=”center” onclick=”link_image” el_class=”mb-10″][/vc_column][vc_column width=”1/2″][vc_column_text]

Dynamic Customer Lifetime Value Model

Identify the most valuable customers for your business with a Customer Lifetime Value Model that includes risk pricing factors. Follow closely how expected revenue from user changes when “shock events” occur and act quickly to prevent losses.[/vc_column_text][/vc_column][/vc_row][vc_row css_animation=”none” el_class=”key-numbers col-mb-50 mb-10 home-custom-bx”][vc_column width=”1/2″][vc_column_text]

Improvements driven by the most valuable customers’ needs

Focus on the satisfaction and renewal drivers for each of your most valuable customers to improve their retention ratio and company combined ratio.[/vc_column_text][/vc_column][vc_column width=”1/2″][vc_single_image image=”7526″ img_size=”370×212″ alignment=”center” onclick=”link_image” el_class=”mb-10″][/vc_column][/vc_row][vc_row css_animation=”none” el_class=”key-numbers col-mb-50 mb-10″][vc_column width=”1/2″][vc_single_image image=”7527″ img_size=”388×185″ alignment=”center” onclick=”link_image” el_class=”mb-10″][/vc_column][vc_column width=”1/2″][vc_column_text]

Risk-free simulation of ROI for each improvement action

Assess the expected financial impact of each improvement initiative before launch and prioritise easily with the ROI simulation tool.[/vc_column_text][/vc_column][/vc_row][vc_row disable_element=”yes” el_id=”hubspot-stilian”][vc_column width=”1/2″][vc_column_text]

Are you ready to tie business metrics to your CX strategy?

Book a short free consultation with our in-house insurance expert and start exploring the best way to introduce our dynamic CX-to-Business Value framework to your organisation.[/vc_column_text][/vc_column][vc_column width=”1/2″][vc_raw_html]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[/vc_raw_html][/vc_column][/vc_row][vc_row css=”.vc_custom_1605717336817{background-color: #c9c9c9 !important;}”][vc_column][vc_column_text]

Are you ready to tie business metrics to your CX strategy?

BOOK A DISCOVERY CALL

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Insights from our experts:

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Why Insurance Companies should link Customer experience to business KPIs?

Learn more about the three main elements that will allow you to build a scalable, CX program that delivers a high ROI on its own and is able to respond to market dynamics.

READ MORE[/vc_column_text][/vc_column][/vc_row][vc_row el_class=”resources telecommn”][vc_column][vc_column_text el_class=”text-center”]

Latest Resources

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