We partner with the best in CX*

We believe that every company should be able to proactively address customer needs. To achieve our vision we partner with some of the leading customer experience vendors. Our team of analysts, data scientists and insights consultants delivers exceptional work and is well-versed in CX technology.

*As ranked in Forrester Wave CFM Platforms;
Gartner Magic Quadrant Voice of the Customer

Implementation & Support Services

We guide CX enterprise software clients for business growth and help them get bigger, faster & better results from their CX technology investments.

Predictive NPS Add-On

Our award-winning model that predicts satisfaction scores for customers that never reply to surveys is available as fully-integrated add-on within leading feedback management platforms, such as Medallia and Forsta.

CX Analytics Suite

We help our partners’ customers get higher ROI from their data with a customized suite of analytical models – Root Cause Analysis, Next Best Action, CX-Financial Linkage and more.

Our Partners

We believe that every company should be able to proactively address customer needs. To achieve our vision we partner with some of the leading customer experience vendors. Our team of analysts, data scientists and insights consultants delivers exceptional work and is well-versed in CX technology.

Bain

Bain & Company is a global consultancy that helps the world’s most ambitious change makers define the future. Across 61 offices in 38 countries, Bain works alongside their clients as one team with a shared ambition to achieve extraordinary results, outperform the competition, and redefine industries. They complement theirtailored, integrated expertise with a vibrant ecosystem of digital innovators to deliver better, faster, and more enduring outcomes.

Forsta

Forsta is a leader in delivering next-level human experiences,offering an impact-driven technology solutions to over 2,500 customers worldwide, helping them better understand experiences, and better respond to their clients’ needs.

InMoment

InMoment focuses on providing experiences in the intersection of value—where employee, customer and business needs come together. The company’s main mission is to both understand the actions people take, as well as the emotions behind their motivations.

Ipsos

Global leader in market research, Ipsos delivers reliable information and true understanding of Society, Markets and People. Ipsosbelieves clients need more than a data supplier, they need a partner who can produce accurate and relevant information and turn it into actionable truth.

Medallia

Medallia is an award-winning SaaS platform, capturing experience signals created on calls and a plethora of digital channels. Medallia’s Experience Cloud helps customers reduce churn, create in-the-moment cross-sell and up-sell opportunities, and turn detractors and passives into passionate promoters.

Predictive NPS is available on Medallia Xchange

You can now predict the satisfaction scores of a 100% of your customers, treat more dissatisfied customers and realise the full potential of brand advocates.