Every 4 out of 5 unhappy customers are at risk of leaving and companies wouldn’t even know about them. So how do you rescue those customers in time?

We created Predictive NPS as a solution that allows companies to radically increase their visibility of how their customers really feel at any given point in time.

This knowledge can be used to:

• upsell relevant customers at the right time
• reduce the probability of losing clients or deals by solving issues quickly and proactively
• make neutral customers feel special, turning them into brand advocates

The obvious business benefits and straight-forward applicability of Predictive NPS (pNPS) have received multiple awards over the past years, the latest one being a Special Commendation at the European Customer Centricity Awards.