Every 4 out of 5 unhappy customers are at risk of leaving and companies wouldn’t even know about them. So how do you rescue those customers in time?
We created Predictive NPS as a solution that allows companies to radically increase their visibility of how their customers really feel at any given point in time.
This knowledge can be used to:
- upsell relevant customers at the right time
- reduce the probability of losing clients or deals by solving issues quickly and proactively
- make neutral customers feel special, turning them into brand advocates
The obvious business benefits and straight-forward applicability of Predictive NPS (pNPS) have received multiple awards over the past years, the latest one being a Special Commendation at the European Customer Centricity Awards.
Do you have questions?
If you want to know more about GemSeek’s tools and solutions, reach out to your Partnership team or reach out to me your single point of contact at GemSeek (firstname.lastname@example.org).