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Analytics & Insights

Customer Experience

CX Competitive Benchmark

Understand how your CX fares against that of your competitirors

CX Impact Analytics

Measure and increase the ROI of your CX initiatives

Text Analytics

Get more accurate insights from open-ended text feedback

Digital Experience
Analytics

Deliver exceptional online experiences

Product & Brand Experience

Brand Experience

Reveal your brand’s strength and positioning in the market

Product Experience

Ensure the market success of new launches

Message & Value
Proposition Testing

Validate value propositions & messaging with your target market

Products

CUSTOMER EXPERIENCE

Predictive NPS

Predict the satisfaction of silent customers and retain them proactively

Root Cause Analysis

Understand the key factors for customer satisfaction

Vulnerable Customers
Experience

Detect & protect customers who are more susceptible to harm

Next Best Action

Identify and prioritise activities according to their expected impact

Product & Brand Experience

Solution VOC

Test unlimited scenarios to choose the optimal product pricing and features

INTEGRATED EXPERIENCE INTELLIGENCE

Integrated Experience Intelligence

End-to-end impactful Experience Management

Platform & Program Advisory

Guidance, coaching and best practices to build strong experience programs

Customer Experience Programs

Holistic approach to achieve your goals and vision for CX

CX Platform Implementation & Managed Services

Full Service Management for your CX technology

CX Analytics Advisory

Design and execute world class CX analytics roadmaps
Industries

Healthcare

CX and VOC solutions for medical equipment manufacturers

B2B Industries

Differentiate your organisation and improve profitability through superior customer experience

Banking, Financial, Insurance

Improve understanding of customers & ensure
regulatory compliance

Consumer Goods

Predict customer behaviour and design winning product and experience strategies

Telecoms, Media & Tech

Advanced CX analytics for companies with a large customer base

Retail & Leisure

Understand evolving consumer expectations & develop personalised experience strategies

Featured Case Study

How Roche Diagnostics uses predictive analytics to understand the voice of silent customers and drive targeted improvements
Read More

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Resources

Success Stories

Blog

Podcast

Events & Webinars

Guides, Tools & Downloadables

Company News

Featured Resource

The Big Shift in B2B Customer Experience Watch
Watch On Demand

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Company

About us

Award-winning work for enteprise companies all over Europe and the US

Careers

Exciting career paths in analytics, technology and consulting

Leadership

World class, diverse team with inclusive
culture

Partnerships

We partner with the leaders in CX experience management

Featured

GemTalks: Discover your spark
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Our Services

Competitive CX Benchmark
CX Impact Analytics
Text Analytics
Digital Experience Analytics
CX Analytics Advisory
Brand Experience
Product Experience
Message and Value Proposition Testing

Menu

Competitive CX Benchmark
CX Impact Analytics
Text Analytics
Digital Experience Analytics
CX Analytics Advisory
Brand Experience
Product Experience
Message and Value Proposition Testing

Competitive CX Benchmark
CX Impact Analytics
Text Analytics
Digital Experience Analytics
CX Analytics Advisory
Brand Experience
Product Experience
Message and Value Proposition Testing

Menu

Competitive CX Benchmark
CX Impact Analytics
Text Analytics
Digital Experience Analytics
CX Analytics Advisory
Brand Experience
Product Experience
Message and Value Proposition Testing

Predictive NPS
Root Cause Analysis
Vulnerable Customers Experience
Next Best Action
Solution VOC
Integrated Customer Experience Programs
CX Platform Implementation & Managed Services

Menu

Predictive NPS
Root Cause Analysis
Vulnerable Customers Experience
Next Best Action
Solution VOC
Integrated Customer Experience Programs
CX Platform Implementation & Managed Services

Industries

Healthcare
B2B Industries
Banking, Financial, Insurance
Consumer goods
Telecoms, Media & Tech
Retail & Leisure

Menu

Healthcare
B2B Industries
Banking, Financial, Insurance
Consumer goods
Telecoms, Media & Tech
Retail & Leisure

Resources

Success Stories
Blog
Podcast

Menu

Success Stories
Blog
Podcast

Company

About Us
Careers
Leadership
Partnerships

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About Us
Careers
Leadership
Partnerships

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Copyright NPS® is a registered trademark, and Net Promoter Score℠ and Net Promoter System℠ are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.

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Analytics & Insights

Customer Experience

Product & Brand Experience

Products

CUSTOMER EXPERIENCE

Product & Brand Experience

INTEGRATED EXPERIENCE INTELLIGENCE

How Roche Diagnostics uses predictive analytics to understand the voice of silent customers and drive targeted improvements

The Big Shift in B2B Customer Experience Watch

GemTalks: Discover your spark

Our Services

Industries

Resources

Company