cx

Celebrating CX Impact with 4 wins at European Customer Centricity Awards

Mila Krasteva
Telecommunications Healthcare Industrial Production Consumer Goods Customer experience Text Analytics Advanced Analytics Market Research We had a great night of celebration at the European Customer Centricity Awards yesterday! Three of our clients’ core transformation projects won in the following categories: "Best CX Strategy" for our project with HeidelbergCement: "Business Transformation inspired by a customer-driven strategy" "Digital Transformation" and "Best measurement in CX" for our project with Signify: "Expanding the scope…

5 Ways to Adapt your CX Program in Troubling Times

Alexandra-Emily Kokova
Telecommunications Healthcare Industrial Production Consumer Goods Customer experience Text Analytics Advanced Analytics Market Research The crisis is here–dive into the panic and uncertainty! The pressure on you as a CX manager is significant. Your colleagues expect you to have a crystal ball, asking you to predict customer needs and behaviour. You can usually cater to such requests, but now you find yourself unable to predict what customers will do tomorrow…
mountain-hikers-go-around-a-mountain-lake

Knowledge from the Mountains: How to Improve Your CX Strategy?

Alexandra-Emily Kokova
Unexpected learnings from hiking & tips on how to leverage yourself in creating a successful CX strategy Telecommunications Healthcare Industrial Production Consumer Goods Customer experience Text Analytics Advanced Analytics Market Research Mountains are a place of freedom. An absolution. Mountains make you feel you’re on top of the world. Become one with nature. Connect with the ones you love most. My journey as a CX strategy champion doesn’t differ much…