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Understand how your CX fares against that of your competitirors

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Predict the satisfaction of silent customers and retain them proactively

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Understand the key factors for customer satisfaction

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Detect & protect customers who are more susceptible to harm

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Identify and prioritise activities according to their expected impact

Product & Brand Experience

Solution VOC

Test unlimited scenarios to choose the optimal product pricing and features

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Integrated Experience Intelligence

End-to-end impactful Experience Management

Platform & Program Advisory

Guidance, coaching and best practices to build strong experience programs

Customer Experience Programs

Holistic approach to achieve your goals and vision for CX

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Full Service Management for your CX technology

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Design and execute world class CX analytics roadmaps
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CX and VOC solutions for medical equipment manufacturers

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Differentiate your organisation and improve profitability through superior customer experience

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Improve understanding of customers & ensure
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Predict customer behaviour and design winning product and experience strategies

Telecoms, Media & Tech

Advanced CX analytics for companies with a large customer base

Retail & Leisure

Understand evolving consumer expectations & develop personalised experience strategies

Featured Case Study

How Roche Diagnostics uses predictive analytics to understand the voice of silent customers and drive targeted improvements
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The Big Shift in B2B Customer Experience Watch
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Our Services

Competitive CX Benchmark
CX Impact Analytics
Text Analytics
Digital Experience Analytics
CX Analytics Advisory
Brand Experience
Product Experience
Message and Value Proposition Testing

Menu

Competitive CX Benchmark
CX Impact Analytics
Text Analytics
Digital Experience Analytics
CX Analytics Advisory
Brand Experience
Product Experience
Message and Value Proposition Testing

Competitive CX Benchmark
CX Impact Analytics
Text Analytics
Digital Experience Analytics
CX Analytics Advisory
Brand Experience
Product Experience
Message and Value Proposition Testing

Menu

Competitive CX Benchmark
CX Impact Analytics
Text Analytics
Digital Experience Analytics
CX Analytics Advisory
Brand Experience
Product Experience
Message and Value Proposition Testing

Predictive NPS
Root Cause Analysis
Vulnerable Customers Experience
Next Best Action
Solution VOC
Integrated Customer Experience Programs
CX Platform Implementation & Managed Services

Menu

Predictive NPS
Root Cause Analysis
Vulnerable Customers Experience
Next Best Action
Solution VOC
Integrated Customer Experience Programs
CX Platform Implementation & Managed Services

Industries

Healthcare
B2B Industries
Banking, Financial, Insurance
Consumer goods
Telecoms, Media & Tech
Retail & Leisure

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Healthcare
B2B Industries
Banking, Financial, Insurance
Consumer goods
Telecoms, Media & Tech
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Blog
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Analytics & Insights

Customer Experience

Product & Brand Experience

Products

CUSTOMER EXPERIENCE

Product & Brand Experience

INTEGRATED EXPERIENCE INTELLIGENCE

How Roche Diagnostics uses predictive analytics to understand the voice of silent customers and drive targeted improvements

The Big Shift in B2B Customer Experience Watch

GemTalks: Discover your spark

Our Services

Industries

Resources

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