CX Community session: Creating Value for the Customers, With the Customers.
Exclusive session with Stuart McGown, Philips; Ivaylo Yorgov, GemSeek and Stephan Ariesen, Medallia
A sneak peek of what companies of the future are doing
Why customer feedback lies at the heart of a good CX program
What do you do with the customer data you collect? Whether it being survey feedback, past interactions data or NPS®, it gives one strategic advantage
It is very often the case that a customer satisfaction management and a push to become more customer-centric come top down. Senior leadership is sincerely
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