Quantify the value of your customer experience program with CX Impact Analytics

In today’s competitive landscape, businesses struggle to quantify the financial impact of customer experience (CX) improvements. Traditional metrics like NPS (Net Promoter Score) often exist in silos, disconnected from financial KPIs. Our CX Impact Analytics service bridges this gap by linking your CX metrics directly to revenue and other financial KPIs. Gain actionable insights to drive investment decisions, tap into unrealized pockets of revenue, and solidify the importance of your customer experience programs.

CX Impact Analytics helps you prove past value and focus on actions with the highest pay-off in the future

Strategic Decision Making

Drive investment decisions based on clear financial linkages

Enhanced ROI

Tap into unrealized pockets of revenue by refining customer experiences

Solidified Program Value

Showcase the tangible financial benefits of your experience program to stakeholders

Enabling Smarter CX Decisions at Scale With a Digital CX Impact Hub

A CX Impact project harnessed collective wisdom from customer feedback data and past improvements to quantify the impact of Signify's CX program, leading to increased customer satisfaction and a holistic customer journey mindset.