GemSeek is now part of Accenture Song
![](https://gemseek.com/wp-content/uploads/2024/03/GS-PoAS-article-image-copy-1024x683.webp)
Accenture (NYSE: ACN) has completed its acquisition of GemSeek, a leading customer experience analytics provider helping global businesses understand customers through insights, analytics and AI-powered
The CX Cure for Pharma’s Industry Ailments
![](https://gemseek.com/wp-content/uploads/2024/03/young-client-with-stomachache-asking-specialist-thumb-1024x576.webp)
Pharma Industry and Customer Experience: A Hesitant Dance The concept of customer-centricity revolutionizing today’s business landscape is widely recognized. From the product-focused enterprises of the
From the Kitchen to the Customer: Crafting CX Like a Master Chef
![](https://gemseek.com/wp-content/uploads/2023/11/Customer-Journey-Isometric-Illustration-Woman.webp)
We live in a world where experiences matter, often more so than the actual product or service received. Why? Because experiences represent the holistic customer
Managing B2B Customer Experience: Essentials & Best Practices for Advanced CX Programs
![](https://gemseek.com/wp-content/uploads/2022/10/b2b-thumb-1024x683.webp)
What do you do with the customer data you collect? Whether it being survey feedback, past interactions data or NPS®, it gives one strategic advantage
Customer Experience Firestarter: A Practical Guide to Igniting & Managing Customer-Centric Change
![](https://gemseek.com/wp-content/uploads/2023/12/female-call-center-talking-with-customer-at-desk-2023-11-27-04-59-37-utc-1024x683.webp)
It is very often the case that a customer satisfaction management and a push to become more customer-centric come top down. Senior leadership is sincerely