Innovative Retail Solutions for Optimal Customer Experience

GemSeek specializes in delivering cutting-edge solutions tailored for diverse organizations within retail, leisure and hospitality, addressing their unique challenges and needs. By providing insights and analytics, data-driven strategies, and consulting services, we help organisations enhance their customer engagement, optimize operational efficiency, and drive substantial growth, ensuring fruitful outcomes and a sustainable competitive edge. With our extensive industry knowledge, innovative approaches, and commitment to client success, we empower retailers to surpass their goals and establish themselves as leaders in their respective markets.

Our vast understanding of diverse retail landscapes

Our customer experience, brand and product services at a glance

Insightful Customer Analytics

Unlock the power of intelligent analytics to comprehend customer behavior and preferences profoundly. GemSeek’s customer analytics solutions furnish retailers with real-time insights and actionable recommendations, enabling the creation of personalized and impactful strategies to augment customer satisfaction and brand loyalty.

Holistic Market Research

Gain a competitive advantage with our comprehensive market research services, providing a profound understanding of market dynamics, trends, and competitive landscapes. We facilitate informed decision-making, enabling retailers to identify opportunities, mitigate risks, and formulate strategies that resonate with their target audience.

Enhanced Brand Loyalty Programs

Maximize customer retention with our innovative brand loyalty programs. We design tailored strategies that resonate with your customers, fostering lasting relationships and encouraging repeat business, ultimately contributing to enhanced revenue streams and brand equity.

Vulnerable customer experience

Our Vulnerable Customer Experience Solution captures vulnerability signals in your existing text data, like survey responses or complaints, and gives you a clear picture of how many of your customers may be susceptible to harm and why. It helps you drive focused improvements on the organisational level and improve the individual treatment of customers-at-risk.

Improving Bpost Overall Customer Experience by Utilizing Existing Data for Vulnerability Detection

We helped BPost improve their overall customer experience by utilizing existing data for vulnerability detection. By analyzing customer feedback and transaction data, they identified areas of customer dissatisfaction and provided actionable insights to address them, resulting in improved customer satisfaction and loyalty.

Increasing Brand Satisfaction through User Attitude Studies

We provide user attitude studies to increase brand satisfaction by collecting feedback from customers and analyzing their opinions. Our approach to user attitude studies involves combining data science techniques with human expertise to provide actionable insights for our customers.

What our clients say

GS analytics and services have improved our understanding of how CX drives our company forward.

Ellen Puttemans CX Expert

My warmest compliments to the reporting team, thank you for your hard work and detailed reports and deep dives at the beginning and the end of the project. All our requirements were worked upon with great care and attention to detail. With you the complex project seemed very easy and seamless, but I see how much effort you put into it.

Alina RybnikovaManager digital analytics

“We’ve been able to highlight where issues are, build action plans and track the impact of these changes”

Tom MayorCX Lead