Driving Better Patient Outcomes: A Collective Commitment of Healthcare Providers and MedTech Companies to Superior Customer Experiences
Addressing patients’ needs, fears, and expectations through patient experience programs, along with improving surgical team efficiency and reducing waiting times, can enhance surgical outcomes and create a patient-centric environment in healthcare.
The Future of Customer Experience: Why and How Do You Need to Address Customers’ Needs Proactively
The leaders in CX don’t disengage from their customers once they’ve sold the product or the service. Wait for something to happen – they are proactive. Offer one-size-fits-all solutions – they personalize them. See great experiences as something premium – they deliver them to everyone.
The Unrealised Potential of Customer Insights in MedTech
Learn more about how customer insights can be leveraged in the MedTech industry to identify market opportunities and improve customer experience.
The Voice of Lab Professionals: Experience Matters More than Product Improvements
The success of a lab depends on its employees and their satisfaction with their work environment. Improving lab professionals’ experiences can lead to better patient outcomes and overall success for the organization.
Trends & Forecasts in Cardiology: Predictive Algorithms will Improve the Overall Quality of Care
Discover highlights about the increasing adoption of telemedicine and remote patient monitoring, as well as the use of artificial intelligence and machine learning in the field.
Competitive CX Benchmark: How to Measure the Experience of Your Competitors’ Customers
This guide offers practical tips and advice for conducting a successful benchmarking study, including identifying relevant competitors, selecting the right metrics to measure, and interpreting the results.