Unleash the Power of Integrated Experience Intelligence
Even organisations with mature customer, brand or product experience programs sometimes struggle to understand the reasons for their program’s performance, prioritise what to do next and act on opportunities in real time.
GemSeek’s Integrated Experience Intelligence (IXI) is a groundbreaking service that pioneers end-to-end impactful experience management. Our solution is not just about addressing the present; it’s about gearing you for the future, ensuring accelerated insights, heightened customer satisfaction, and transformative business outcomes.
Integrated Experience Intelligence (IXI) – a unique solution to managing experiences through a holistic view of data processes, experience management systems and organisational areas
Customer Experience
Brand Experience
Employee Experience
Product Experience
Program Management and Advisory
Expert team to design, set up and manage your program according to your business and needs
Experience Management Platform and Products
Best software solutions on the market to capture signals how your customers feel and act, and what will they do next
Data Capture and Analytics
Expert team to collect and analyze relevant data to ensure your business goals remain achievable
Better experience programs, at a faster pace in an easier way with Integrated Experience Intelligence
End-to-end solution
We ensure your experience management goals are achieved the first time, without needing to manage multiple service providers.
Best-of-breed technology
Flexible, platform-agnostic infrastructure, delivering objectives with speed and efficiency, while avoiding complex technology decisions.
Experienced team
Bank of knowledge and data generated from hundreds of completed projects, to achieve unrivalled insights and outcomes for clients.
Attractive ROI
Our best-in-class tech, experienced, award-winning team and end-to-end capabilities mean you simply get more from our engagement.
Some of our most successful integrated experience intelligence programs
Integrated Customer Experience Intelligence
27 markets
3 integrated analytics products
4 500+ respondents
End-to-End CX management
Customer Experience Intelligence
28 markets
4 different CX modules
6000+ respondents
End-to-End CX management
Brand & Customer Experience Management
118 markets
6 different CX, brand & analytics modules
28 000+ respondents
End-to-End CX & BX management
Market Insights
Understand what customers and competitors think, feel and do
Experience Platform
Design, setup and maintain experience management platform
Analytics
Collect and analyze data to uncover true customer feedback
Advisory Services
Understand how to become leaders in the iXi space