End-to-end customer experience insights and analytics to boost the impact on your business
Get bigger, better and faster results from your investments in improved customer experience. Our AI-powered technology and services will help you uncover the deep-rooted drivers of customer satisfaction, predict future behaviour and generate greater value for your business.
Globally acknowledged success and
certified return of your investment
Our technology platforms and analytics services enable customer-centric transformations
globally recognised for their robustness and proven impact on business growth.
Recognised by:
Certified by :
… and more
We have helped these companies grow their business:
Philips
The one thing that makes GemSeek my preferred partner for Marketing Intelligence projects is that I know, I don´t have to worry. In essence, any obstacle coming into our way or urgent requests are managed effectively and super professionally. THANKS for the great support delivered: In time, with passion and within budget.
Carl Machado, PhD, MA, Certified Paramedic;
Business Development & Project Leader
GE Healthcare
GemSeek did an excellent job in the recent engagement to pull together the insights which were well received by the stakeholders. In spite of project- and market-specific challenges, GemSeek were flexible in their approaches and got us the best insights possible.
Anand Viswanathan,
Value Proposition & Insights Leader
Heidelberg Cement
38 countries in the world are using GS CX to capture their voice of the Customer exercise. It allows for global insight analysis, as well as global monitoring of the management system and ongoing CX improvements. This global standardization is remarkable for our business.
Judith Van Herwaarden
UPC Switzerland
Text analytics has become the most crucial part of how customer feedback drives business and financial decisions! One could say we finally listen to the “voice of the customer” and not just ask for “score of the customer”. The insights we get from customer feedback have become so much more powerful.
David Patarica
Rockfon
GemSeek team does a great job in providing us ongoing insights about our brand performance in 14 markets. In their work team showed high level of professionalism and expertise, supporting us with deep dives into the customer needs and expectations that help us to build customized strategy for each of our key customer segments. This allows us to strengthen Rockfon’s brand positioning and maintain high relevancy in times of dynamic market changes.
Dominique Goven
BPost
GemSeek’s customer experience analytics and services help us reach a profound understanding of how well we fulfill customer needs and expectations. Granular insights help each department make improvements to their respective area of the customer journey. But most importantly, GemSeek’s work has improved our strategic understanding of how customer experience drives our company forward and will continue to do so in the future.
Ellen Puttemans
Philips
The one thing that makes GemSeek my preferred partner for Marketing Intelligence projects is that I know, I don´t have to worry. In essence, any obstacle coming into our way or urgent requests are managed effectively and super professionally. THANKS for the great support delivered: In time, with passion and within budget.
Carl Machado, PhD, MA, Certified Paramedic;
Business Development & Project Leader
General Electric Healthcare
GemSeek did an excellent job in the recent engagement to pull together the insights which were well received by the stakeholders. In spite of project- and market-specific challenges, GemSeek were flexible in their approaches and got us the best insights possible.
Anand Viswanathan,
Value Proposition & Insights Leader
Heilderberg Cement
38 countries in the world are using GS CX to capture their voice of the Customer exercise. It allows for global insight analysis as well as global monitoring of the management system and ongoing CX improvemetns . This global standardization is remarkable for our business.
Judith Van Herwaarden
UPC Switzerland
Text analytics has become the most crucial part of how customer feedback drives business and financial decisions! One could say we finally listen to the “voice of the customer” and not just ask for “score of the customer”. The insights we get from customer feedback have become so much more powerful.
David Patarica
Rockfon
GemSeek team does a great job in providing us ongoing insights about our brand performance in 14 markets. In their work team showed high level of professionalism and expertise, supporting us with deep dives into the customer needs and expectations that help us to build customized strategy for each of our key customer segments. This allows us to strengthen Rockfon’s brand positioning and maintain high relevancy in times of dynamic market changes.
Dominique Goven
BPost
GemSeek’s customer experience analytics and services help us reach a profound understanding of how well we fulfill customer needs and expectations. Granular insights help each department make improvements to their respective area of the customer journey. But most importantly, GemSeek’s work has improved our strategic understanding of how customer experience drives our company forward and will continue to do so in the future.
Ellen Puttemans
Our latest thinking
Do you know your customers
well enough?
Our customer analytics playbook offers a game plan to
design and execute well-structured, easy to manage ,
high-impact customer experience insights and analytics
programmes.
CX Firestarter
in Healthcare
The e-guide how to make sure everyone
in your organization is committed
to great customer experience.
How evolved is your Customer Experience Program?
Fill the most comprehensive assessment out
there and get personalised recommendations
with next steps.
Industries we are experienced in
Telecommunications
Our customer analytics workflow
combined with advanced CX solutions will
help you reduce churn rates by 30% and
increase the provable ROI of your
customer experience initiatives.
Consumer Goods
Our consumer research and analytics
services will help you design winning
strategies to increase brand preference
and market share.
Healthcare
We combine insights from patients, HCPs
and KOLs to predict what customers or
competitors will do next allowing you to
innovate and grow faster.
Consumer Goods
Our consumer research and analytics
services will help you design winning
strategies to increase brand preference
and market share.