We are here to help global enterprises design, build and scale up
their customer, product and brand experience programs.
For those of you starting their customer-centric journey, we will design and streamline the understanding of experience.
If you are further down the customer centricity path, we will help you assess the impact of your customer experience (CX)
initiatives, scale them effectively, and enable proactive management – all backed by AI-driven technology and insights.
We go beyond traditional customer satisfaction measurement. Our Competitive CX Benchmark solution provides a better understanding of what the customers of your competitors experience. Benchmark your strengths and weaknesses against your biggest competitors and continuously track developments.
We are well-versed in the top CX management technologies. Our professional services team will guide you through the implementation and management of a platform seamlessly. We handle the tedious details for you, allowing you more time to focus on delivering exceptional experiences.
The leading professional services partner in EMEA for Medallia & Official Medallia Reseller
Predictive NPS is a AI algorithm predicting satisfaction scores for customers who don’t respond to surveys, helping you retain or upsell more customers.
What customers perceive is often only part of the root cause of the issue. Understand the real reasons why some customers are dissatisfied with Root Cause analytics.
Identify and prioritize actions and initiatives with the biggest impact on individual customer level or customer segment with Next Best Action.
The leaders in CX don’t:
Remove risk of failure regarding new product or solutions launches by exploring in-depth market needs, optimal features and pricing of products and services.
Holistic brand research programs that capture brand performance and purchase funnel, brand value, preferred channels and message to improve your general brand building efforts, competitive position, names and event evaluations.
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Copyright NPS® is a registered trademark, and Net Promoter Score℠ and Net Promoter System℠ are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.
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