Customer Experience Analytics – from measuring customer experience to CX impact

Globally acknowledged success and
certified return of your investment

Our technology platforms and analytics services enable customer-centric transformations
globally recognised for their robustness and proven impact on business growth.

Recognised by:

Certified by :

… and more

We have helped these companies grow their business:

Philips

The one thing that makes GemSeek my preferred partner for Marketing Intelligence projects is that I know, I don´t have to worry. In essence, any obstacle coming into our way or urgent requests are managed effectively and super professionally. THANKS for the great support delivered: In time, with passion and within budget.

Carl Machado, PhD, MA, Certified Paramedic;
Business Development & Project Leader

GE Healthcare

GemSeek did an excellent job in the recent engagement to pull together the insights which were well received by the stakeholders. In spite of project- and market-specific challenges, GemSeek were flexible in their approaches and got us the best insights possible.

Anand Viswanathan,
Value Proposition & Insights Leader

Heidelberg Materials

38 countries in the world are using GS CX to capture their voice of the Customer exercise. It allows for global insight analysis, as well as global monitoring of the management system and ongoing CX improvements. This global standardization is remarkable for our business.

Judith Van Herwaarden

UPC Switzerland

Text analytics has become the most crucial part of how customer feedback drives business and financial decisions! One could say we finally listen to the “voice of the customer” and not just ask for “score of the customer”. The insights we get from customer feedback have become so much more powerful.

David Patarica

Rockfon

GemSeek team does a great job in providing us ongoing insights about our brand performance in 14 markets. In their work team showed high level of professionalism and expertise, supporting us with deep dives into the customer needs and expectations that help us to build customized strategy for each of our key customer segments. This allows us to strengthen Rockfon’s brand positioning and maintain high relevancy in times of dynamic market changes.

Dominique Goven

BPost

GemSeek’s customer experience analytics and services help us reach a profound understanding of how well we fulfill customer needs and expectations. Granular insights help each department make improvements to their respective area of the customer journey. But most importantly, GemSeek’s work has improved our strategic understanding of how customer experience drives our company forward and will continue to do so in the future.

Ellen Puttemans