Integrated Experience Intelligence Services

We are here to help global enterprises design, build and scale up
their customer, product and brand experience programs.

For those of you starting their customer-centric journey, we will design and streamline the understanding of experience.

If you are further down the customer centricity path, we will help you assess the impact of your customer experience (CX)
initiatives, scale them effectively, and enable proactive management – all backed by AI-driven technology and insights.

Discover ‘The Abusive Customer’ Book: Tips and Tricks for Dealing with Challenging Customer Interactions (Video Inside) >

What challenge would you like to solve next?

Streamline experience insights and make
them more actionable

Putting CX results into perspective by listening to the voice of your competitors’ customers

We go beyond traditional customer satisfaction measurement. Our Competitive CX Benchmark solution provides a better understanding of what the customers of your competitors experience. Benchmark your strengths and weaknesses against your biggest competitors and continuously track developments.

Scale experience measurement & initiatives with leading technology

We are well-versed in the top CX management technologies. Our professional services team will guide you through the implementation and management of a platform seamlessly. We handle the tedious details for you, allowing you more time to focus on delivering exceptional experiences.

The leading professional services partner in EMEA for Medallia & Official Medallia Reseller

Success Stories

Supporting a Leading Telco: Medallia Program Management and Business Value Enhancement

GemSeek successfully enhanced a leading telco's Experience Program by integrating Medallia solutions, analyzing customer data, and providing additional support, resulting in reduced churn, cost savings, and increased customer satisfaction across multiple markets.

Revamping Competitive NPS: Accelerating Insights for a MedTech Leader

Our client, a leading company in medical device and health IT, aimed to improve their global competitive Net Promoter Score (NPS) program and healthcare portfolio it covers. The existing program faced challenges in accessing the target audience and took longer than anticipated, making annual changes difficult to track consistently. Our new setup allowed the client to increase access to first-hand market insights from current potential and competitive customers by over 50%

Become a pioneer of proactive customer experience

Retain more customers with proactive experience management

Predictive NPS is a AI algorithm predicting satisfaction scores for customers who don’t respond to surveys, helping you retain or upsell more customers.

Understand the real reasons why some customers are dissatisfied

What customers perceive is often only part of the root cause of the issue. Understand the real reasons why some customers are dissatisfied with Root Cause analytics.

Identify the Next Best Action

Identify and prioritize actions and initiatives with the biggest impact on individual customer level or customer segment with Next Best Action.

Success Stories

How Roche Diagnostics uses predictive analytics to understand the voice of silent customers and drive targeted improvements

Roche Diagnostics partnered with GemSeek to leverage Predictive NPS and Root Cause Analysis, increasing visibility into customer experiences, identifying satisfaction drivers, and prioritizing improvements, leading to more effective communication and case resolution while enhancing customer loyalty and retention.

Enabling Smarter CX Decisions at Scale With a Digital CX Impact Hub

A CX Impact project harnessed collective wisdom from customer feedback data and past improvements to quantify the impact of Signify's CX program, leading to increased customer satisfaction and a holistic customer journey mindset.

How UPC Switzerland retains 34% more customers annually with predictive analytics

UPC Switzerland successfully utilized a machine learning model developed by GemSeek to predict and target SuperDetractors, significantly reducing customer churn by proactively offering tailored solutions, and later expanded the scalable model across multiple markets and business units.

Our vision of proactive and personalised customer
experience

The New Customer Experience Management:
Why and How the Companies of the Future Address Their Customers' Needs Proactively

The leaders in CX don’t:

disengage from their customers once they’ve sold the product or the service
wait for something to happen – they are proactive
offer one-size-fits-all solutions – they personalize them
see great experiences as something premium – they deliver them to everyone

Improve product and brand experience
with Voice of the Customer Insights

Product Experience

Remove risk of failure regarding new product or solutions launches by exploring in-depth market needs, optimal features and pricing of products and services.

Perceptions of your brand

Holistic brand research programs that capture brand performance and purchase funnel, brand value, preferred channels and message to improve your general brand building efforts, competitive position, names and event evaluations.

Success Stories

Empowering Philips’ Go-to-Market Strategy through GemSeek’s Voice of the Customer (VOC) Simulator

By collecting and analyzing customer feedback, we provided Philips with insights on customer needs and preferences. This allowed Philips to develop products and services that better met the needs of their customers, resulting in increased sales and customer loyalty.

Competitive Brand Perception & Market Pulse for a Global Health IT Leader

We helped a client understand their competitive brand perception using Market Pulse. By analyzing customer feedback and industry trends, they provided insights on the strengths and weaknesses of the client's brand and its competitors, allowing the client to make informed decisions to improve their market position.

Analytics & Insights

Customer Experience

Product & Brand Experience

Products

CUSTOMER EXPERIENCE

Product & Brand Experience