We predict what your customers will do next
Trusted by:
How we help companies like yours:
Profitable Customer Growth
Telecommunications, Insurance, other
Our customer analytics solution will help you boost customer acquisition and reduce churn. It ensures your customer agents make accurate decisions WHO, WHY and HOW to target for optimal results and highest ROI.
Customer Experience Impact
Telecommunications, Insurance, b2b, consumer goods
Get to the next stage of your customer experience transformation journey. We will help you prove the financial value of your program and link strategic and individual customer initiatives to reduced churn and improved customer revenue.
UPC Switzerland reduced customer churn by 34% with Predictive NPS®
Our award-winning analytics model – Predictive NPS – amplifies the benefits of your CX program to the broader customer base. It predicts satisfaction scores for the whole of your customer base at any moment of time and allows you to take proactive, targeted actions to save potential churners or activate brand advocates.
Our work was recognised by:
We have helped these companies grow their business:
Philips
The one thing that makes GemSeek my preferred partner for Marketing Intelligence projects is that I know, I don´t have to worry. In essence, any obstacle coming into our way or urgent requests are managed effectively and super professionally. THANKS for the great support delivered: In time, with passion and within budget.
Carl Machado, PhD, MA, Certified Paramedic;
Business Development & Project Leader
GE Healthcare
GemSeek did an excellent job in the recent engagement to pull together the insights which were well received by the stakeholders. In spite of project- and market-specific challenges, GemSeek were flexible in their approaches and got us the best insights possible.
Anand Viswanathan,
Value Proposition & Insights Leader
Heidelberg Cement
38 countries in the world are using GS CX to capture their voice of the Customer exercise. It allows for global insight analysis, as well as global monitoring of the management system and ongoing CX improvements. This global standardization is remarkable for our business.
Judith Van Herwaarden
UPC Switzerland
Text analytics has become the most crucial part of how customer feedback drives business and financial decisions! One could say we finally listen to the “voice of the customer” and not just ask for “score of the customer”. The insights we get from customer feedback have become so much more powerful.
David Patarica
Philips
The one thing that makes GemSeek my preferred partner for Marketing Intelligence projects is that I know, I don´t have to worry. In essence, any obstacle coming into our way or urgent requests are managed effectively and super professionally. THANKS for the great support delivered: In time, with passion and within budget.
Carl Machado, PhD, MA, Certified Paramedic;
Business Development & Project Leader
General Electric Healthcare
GemSeek did an excellent job in the recent engagement to pull together the insights which were well received by the stakeholders. In spite of project- and market-specific challenges, GemSeek were flexible in their approaches and got us the best insights possible.
Anand Viswanathan,
Value Proposition & Insights Leader
Heilderberg Cement
38 countries in the world are using GS CX to capture their voice of the Customer exercise. It allows for global insight analysis as well as global monitoring of the management system and ongoing CX improvemetns . This global standardization is remarkable for our business.
Judith Van Herwaarden
UPC Switzerland
Text analytics has become the most crucial part of how customer feedback drives business and financial decisions! One could say we finally listen to the “voice of the customer” and not just ask for “score of the customer”. The insights we get from customer feedback have become so much more powerful.
David Patarica
Our latest thinking
Do you know your customers
well enough?
Our customer analytics playbook offers a game plan to
design and execute well-structured, easy to manage ,
high-impact customer experience insights and analytics
programmes.
CX Firestarter
in Healthcare
The e-guide how to make sure everyone
in your organization is committed
to great customer experience.
How evolved is your Customer Experience Program?
Fill the most comprehensive assessment out
there and get personalised recommendations
with next steps.
Industries we are experienced in
Telecommunications
Our customer analytics workflow
combined with advanced CX solutions will
help you reduce churn rates by 30% and
increase the provable ROI of your
customer experience initiatives.
Consumer Goods
Our consumer research and analytics
services will help you design winning
strategies to increase brand preference
and market share.
Healthcare
We combine insights from patients, HCPs
and KOLs to predict what customers or
competitors will do next allowing you to
innovate and grow faster.