The CX Impact
Podcast

Conversations with CX Industry Leaders

Speed up your customer experience success

With each episode, we deep-dive into what makes your audience love you more.

The CX Impact Podcast invites industry leaders from the world’s top performing companies.
We ask the right questions so you can put your time and effort into taking actionable insights and gain leverage
when ramping up your CX strategy and CX program.

Latest conversations

Podcasts

Episode 16: Vulnerable Customer Experience (vCX)

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Latest Resources

BrandBuzz

Watches and Wonders 2024 Competitive Brand Buzz Report

А report analysing social media conversations that identifies the most discussed key event topics and the top performing brands during their presence at the EAU 2024

GemSeek Healthcare Insights

Healthcare Insights, April 2024

Dive into this article, where we spill the tea around key queries our clients ask us when establishing or enhancing their customer experience. Our experts reveal invaluable insights, guiding you through the nuances and unlocking the full potential of these programmes.

BrandBuzz

EAU 2024 Competitive Brand Buzz Report

А report analysing social media conversations that identifies the most discussed key event topics and the top performing brands during their presence at the EAU 2024

Analytics & Insights

Customer Experience

Product & Brand Experience

Products

CUSTOMER EXPERIENCE

Product & Brand Experience

INTEGRATED EXPERIENCE INTELLIGENCE

How Roche Diagnostics uses predictive analytics to understand the voice of silent customers and drive targeted improvements

Winning the Race in Healthcare

GemSeek is now part of Accenture Song