In the competitive world of healthcare, creating top-notch customer experiences is more than just being innovative. It requires a mix of knowledge, insights, and careful
А report analysing social media conversations that identifies the most discussed key event topics and the top performing brands during their presence at the EXPO REAL 2023
We live in a world where experiences matter, often more so than the actual product or service received. Why? Because experiences represent the holistic customer
Addressing patients’ needs, fears, and expectations through patient experience programs, along with improving surgical team efficiency and reducing waiting times, can enhance surgical outcomes and create a patient-centric environment in healthcare.
By understanding customer needs and preferences, healthcare providers can tailor their services to meet those needs and ultimately improve the overall customer experience.
GemSeek and Roche emerged as overall winners at the Customer Centricity World Series 2023, achieving top honors in ‘Best Measurement in CX’ and receiving commendation in ‘Customer Insight & Feedback VOC’ for their innovative project on Predictive NPS and Root Cause Analysis.