Blog

How Do Global Telco Leaders Plan to Get Closer to Their Customers?

Alexandra-Emily Kokova
Moving from a data to an intelligence driven organisation GemSeek recently hosted a round table with Senior Telco Leaders from around the world.  A great discussion and we’re very grateful to all that joined and engaged in the conversation. Here’s the top 10 insights from the conversation: TABLE OF CONTENTS Moving from data to intelligence > Getting closer to the customer through data & intelligence > When you’re ready, get…

Do You Believe in Life After 5G?

Alexandra-Emily Kokova
How does 5G affect our daily lives and what are the most controversial opinions on the topic? To find out, we went on Twitter and scraped thousands of online conversations from European users. Our discoveries diversified in nature – from tech-savvy users, explaining how does the technology function and what are the benefits, to opinionated science rivals, claiming 5G causes health issues and irreversible damages. While it’s unclear if the…

Reshaping Hospital Care Model in Times of Crisis

Alexandra-Emily Kokova
The pandemic pushed healthcare systems to their limits. Priorities changed. New trends emerged as the healthcare industry dynamics shift every day. Telehealth is flourishing, while elective procedures are being halted. What’s the hospitals’ response and the implications on the MedTech industry? TABLE OF CONTENTS Elective Procedures > Teleservices > Supply Pact With MedTech > ASC’s Key Role in the Return of Elective Care > The Way Forward > MedTech Virtual…

ECR 2020: Everything You Need to Know

Alexandra-Emily Kokova
This year’s European Congress of Radiology (ECR) is going entirely online. The programme concludes over 1,000 electronic poster presentations and recorded abstracts. In the spirits of healthcare, the ECR 2020 Online Virtual Expo features the latest medical imaging technology discoveries. The organisers have gathered companies attending from all over the world to showcase their newest breakthroughs. TABLE OF CONTENTS This year's supporting members? > Industry Talks > What is ECR2020…
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Episode 4: The Human Experience in Healthcare

Alexandra-Emily Kokova
The Human Experience in Healthcare We will into the Patient experience world to learn how to provide compassionate care and why this leads to improvement in clinical, operational and financial outcomes. We provide many practical examples of how to start a patient experience program, run it smoothly and why we should shape our experience as humans (patients, physicians and providers) together. We discuss the impact of COVID-19 on PX and…

Episode 3: The Fastest Route to CX Success in Telco

Alexandra-Emily Kokova
Telco sector has lower NPS compared to many other industries and hasn’t seen much improvement recently. How you can close the gap and build successful CX program in telco? In this episode together with my guest Dave Patarica, CX telco expert with over 20 years of experience. we will zoom into customer makes the industry special, how you can prove the ROI of your program, and boost its impact. We…