Creating Value for the Customers, With the Customers

Telecommunications Healthcare Industrial Production Consumer Goods Customer experience Text Analytics Advanced Analytics Market Research How can companies create more value for their customers and thus be more successful in achieving their business goals in 2023? We gathered leading industry experts at a roundtable discussion (organized in partnership with The Customer Centricity World Series Awards,) - Stuart McGown, Head of MI&Analytics at Philips,  Ivaylo Yorgov, a prominent CX analytics expert from…

Radiology Department Staff Shortage: Key contributing factors and how to address them

Telecommunications Healthcare Industrial Production Consumer Goods Customer experience Text Analytics Advanced Analytics Market Research Key Contributing Factors & How to Address Them The ability for an industry to deliver high-quality goods and services strongly depends on its workforce. During the COVID-19 pandemic, staff shortages have been a central issue for many industries worldwide. The healthcare delivery industry is not an exception, marking significant staff deficit across departments, many of them…

RSNA 2022 Competitive Brand Buzz Report

RSNA 2022 Competitive Brand Buzz Analysis Online analysis based on RSNA 2022's Congress mentions in the period 21 November 2022 - 07 December 2022 GET IN TOUCH event date 27/11 - 01/12 2022 2022’s annual Radiology Society of North America (RSNA)’s program focused on radiology’s role as a center of patient care and the great responsibility radiologists have in creating a safe health care environment that best suits patient needs.…

Celebrating GemSeek and Bpost silver at International Customer Experience Awards™

Telecommunications Healthcare Industrial Production Consumer Goods Customer experience Text Analytics Advanced Analytics Market Research The International Customer Experience Awards 2022 took place last night and we are happy to announce we won silver in the Best Use of Insights and Feedback - Professional and Financial Services category! The winning project is a collaboration with Bpost (Belgian Post Group) who provide basic financial services to all citizens, including the most vulnerable.…

Predictive NPS is highly commended at ECCA

Telecommunications Healthcare Industrial Production Consumer Goods Customer experience Text Analytics Advanced Analytics Market Research In today’s business where new products or solutions are created every day, customer experience is the only viable competitive advantage for many companies. They invest in CX technology, capabilities, and programs, but they still struggle to achieve their goals around providing satisfactory experiences and being remembered with fondness. For the business this translates to a lot…

Competitive CX Value and Benchmark and How to Measure the Experience of Your Competitors’ Customers

Telecommunications Healthcare Industrial Production Consumer Goods Customer experience Text Analytics Advanced Analytics Market Research The past 2 years marked a significant shift in companies investing more into their customer experience programs. Whilst many measure separate KPIs such as NPS and customer satisfaction, a successful CX program requires continuous feedback collection and a deeper, more granular customer data analysis. Getting to know your customers has never been as crucial, as it…