Predictive NPS is now part of Medallia Xchange Marketplace

We are proud to be the first Medallia partner to publish an app after the Experience Management company opened up to external providers its apps marketplace – Medallia Xchange. Predictive NPS – the customer analytics model that predicts satisfaction scores for 100% of your customer base – is now available upon request for Medallia Experience Cloud. REQUEST A DEMO HERE What is Predictive NPS? Predictive NPS solves one of the biggest challenges CX executives are facing as their…

How MedTech Helps the COVID-19 Battle

COVID-19 is changing the face of healthcare at an unprecedented pace. OEMs, telehealth companies and AI start-ups are all in the fight together, ramping-up their production and coming up with innovative ways to deal with the health crisis. They are at the forefront of one of the biggest healthcare battles we have recently faced. * For more information about a company's initiative, please click on their logo. Radiology AI Software…

How to adapt your patient experience program to the COVID-19 Crisis

If you manage patient experience аt a hospital or other healthcare provider, you might feel uncertain on how to proceed with your program during the COVID-19 pandemic. Do you proceed with your annual measurements? Is the data you gather now good for anything? Will you reach your annual targets? Even if you haven't encountered fluctuations in patient experience scores and/or survey response volumes already, the steps below will help you…

5 Tips on Market Research with Medical Professionals during COVID-19 Pandemic

If your job is to study the attitudes and needs of medical professionals, you might be slightly unsure how to approach them in these troubling times. But gaining valuable insights is still a key piece to enable healthcare solutions that may support overcoming the current crisis or the treatment of other conditions the world is still battling. HCPs' response rates remain stable. Key factors include: Get monthly insights in your…

Save your out-of-contract mobile and broadband customers under the new Ofcom regulations

Are mobile network customers punished for their loyalty? Until recently mobile, broadband and TV operators used to make £1 billion a year from customers who had reached the end of their minimum contract but had taken none proactive steps to negotiate another promotional deal. The recent rules by communications regulator Ofcom aim to tackle the so-called “loyalty penalty” and provide customers with fairer deals and savings of up to £150…

Medical Wearables: Can they improve cardio health and prevent diseases

Cardiovascular diseases (CVDs) are quickly becoming one of the biggest health challenges of the developed world due to a big extent to the global obesity and diabetes epidemics. Diabetes mellitus is expected to affect 300 million people five years from now and 90% of all diagnosed diabetes cases among adults are associated with obesity. With CVDs being the leading cause of mortality among patients with type 2 diabetes and accounting…