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Insurance beyond NPS
ON-DEMAND WEBINAR
- Employee experience: deliver consistent messaging at all times
- Addressing customer feedback through text analytics & predictive capabilities
- Assessing & prioritising best actions to impact customer NPS
- Analysing insurance customer lifetime value to drive strategic decisions
START WEBINAR[/vc_column_text][/vc_column][/vc_row][vc_row css=”.vc_custom_1588226575289{margin-top: 20px !important;margin-bottom: 60px !important;}”][vc_column][vc_row_inner][vc_column_inner][vc_column_text]
NPS measurement for generating business value
Wathch the entire session, where leading insurance experts share their advice
and experience in designing successful customer experience programs
and achieving operational excellence through predictive analytics
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Learn how to personalise experience
across all tiers of your customer base
Book a personal meeting with our Director of Insurance practice – Stilian Milanov
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Explore dynamic CX-to-business value framework to increase business growth
GemSeek’s framework allows you to tie core business functions – underwriting, sales, claims and more and transform your CX management program into a strategic driver for growth. The framework will allow you to:
- Increase the NPS of your most valuable customers
- Uplift customer lifetime value
- Increase the retention ratio
[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_raw_html]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[/vc_raw_html][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row full_width=”stretch_row” el_class=”resources” css=”.vc_custom_1623139488534{background-color: #f4f4f4 !important;}”][vc_column][vc_column_text el_class=”text-center” css=”.vc_custom_1623139543776{margin-bottom: 40px !important;}”]
About the speakers
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Mariella Niederkofler
Group Head of Customer Experience, Generali
[/vc_column_text][vc_column_text]Renowned leader with 10+ years of CX Experience, in different industries, experienced in implementing customer strategies in complex organizations, driving impactful actions at scale resulting in a +26% increase of promoters. Currently appointed as Group Head of CX at Generali.[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner][vc_separator css=”.vc_custom_1613581264305{background-color: #e2e2e2 !important;}”][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner width=”1/4″][vc_single_image image=”9770″ img_size=”full”][/vc_column_inner][vc_column_inner width=”3/4″][vc_column_text]
Stilian Milanov
Director Insurance Practice, GemSeek
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Paul Tovey
Senior Customer Experience Manager, AIG
[/vc_column_text][vc_column_text]Paul’s an accomplished Customer Experience and Market Research professional combining fresh thinking, creativity and a passion that insight be actioned to drive customer centric transformation within organisations.[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner][vc_separator css=”.vc_custom_1613581264305{background-color: #e2e2e2 !important;}”][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner width=”1/4″][vc_single_image image=”9755″ img_size=”full”][/vc_column_inner][vc_column_inner width=”3/4″][vc_column_text]
Enrique Gomez
Principal Customer Experience for South Europe, Medallia
[/vc_column_text][vc_column_text]Enrique Gómez Alonso has more than 10 years of experience in customer experience, now as Principal XP South EMEA at Medallia but before he was Chief Customer Officer in Zurich Insurance Spain and before that in Vodafone Spain.[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row full_width=”stretch_row” el_class=”resources” css=”.vc_custom_1576247948011{padding-top: 10px !important;padding-bottom: 50px !important;background-color: #f4f4f4 !important;}”][vc_column][vc_column_text el_class=”text-center” css=”.vc_custom_1576248038306{margin-bottom: 40px !important;}”]
Latest Resources
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