The Future of Customer Experience: Why and How Do You Need to Address Customers’ Needs Proactively
The leaders in CX don’t disengage from their customers once they’ve sold the product or the service. Wait for something to happen – they are proactive. Offer one-size-fits-all solutions – they personalize them. See great experiences as something premium – they deliver them to everyone.
GemTalks: Discover your spark
GemTalks is an innovative program that brings together accomplished professionals from diverse fields to share their experiences, challenges, and triumphs to inspire and foster learning of our teams.
Enabling Smarter CX Decisions at Scale With a Digital CX Impact Hub
A CX Impact project harnessed collective wisdom from customer feedback data and past improvements to quantify the impact of Signify’s CX program, leading to increased customer satisfaction and a holistic customer journey mindset.
Supporting a Leading Telco: Medallia Program Management and Business Value Enhancement
GemSeek successfully enhanced a leading telco’s Experience Program by integrating Medallia solutions, analyzing customer data, and providing additional support, resulting in reduced churn, cost savings, and increased customer satisfaction across multiple markets.