The leaders in CX don’t disengage from their customers once they’ve sold the product or the service. Wait for something to happen – they are proactive. Offer one-size-fits-all solutions – they personalize them. See great experiences as something premium – they deliver them to everyone.
GemTalks is an innovative program that brings together accomplished professionals from diverse fields to share their experiences, challenges, and triumphs to inspire and foster learning of our teams.
A CX Impact project harnessed collective wisdom from customer feedback data and past improvements to quantify the impact of Signify’s CX program, leading to increased customer satisfaction and a holistic customer journey mindset.
GemSeek successfully enhanced a leading telco’s Experience Program by integrating Medallia solutions, analyzing customer data, and providing additional support, resulting in reduced churn, cost savings, and increased customer satisfaction across multiple markets.