XI Forum Europe 2022 Brand Buzz

Online analysis based on XI Forum Europe 2022 mentions
in the period 01 May 2022 – 30 September 2022

27 – 28 SEPT

2022

XI Forum Europe 2022 is one of Europe’s most notable customer experience-related events, hosted by one of the leading CX vendors in the market, who GemSeek has recently partnered with – InMoment. The 2-day forum featured hands-on workshops, keynotes by the most experienced CX practitioners and thought leaders, as well as many in-person networking opportunities. The agenda featured keynote speakers by InMoment, ASOS, Bain & Company, Primark, GemSeek, and more.

Activity Over Time

Volume over time is tracked back to the previous editions of the XI forum – in Sydney (June 1st) and Singapore (June 8th). The european edition has generated the highest amount of conversations.

Key Event Topics

Relative shares (in percents) are calculated out of all categorised posts within the respective social media.

*Relative shares are calculated out of all categorised posts within the respective social media.

Competitive Brand Buzz

The top brands that have generated the most engagement with their social media activity – likes, comments, reshares, etc

TOP 20 Influencers by Conversation Impact

Jodie Mountford

Director, Customer Experience Enterprise Sales at InMoment

Stephan Thun

President & Managing Director EMEA at InMoment

John Boxer

Sales Director at InMoment

Andy Walton

Enterprise Sales – EMEA at InMoment

Maria Wan

Sr. Service Design Consultant at Eficode

Justin Carreiro

VP, Strategic Services at InMoment

Jason Conrad

VP of Sales at InMoment at InMoment

Craig Alexander

Senior Vice President, Business Services & Service Governance at Danske Bank

Ben Daubney

Director of Strategic Insights at InMoment

Philip Clarke

Retail Analytics and Reporting Manager at Primark

Peter Greenham

Vice President Sales: EMEA at InMoment

Patrick Wentz

Enterprise Sales Director DACH at InMoment

Melanie Wright

Regional Sales Director EMEA at InMoment

Jonathan Mackay

Senior Manager Proposition/Product at Phoenix Group

Thomas Schmidl

Senior Director CX and Sales at Foot Locker

Annamaria Mignano

Head of Marketing – VP Marketing – Digital Marketing -Growth Marketing – Interim Marketing

Oliver Kipp

Chief Customer Officer EMEA at InMoment

Grzegorz (Greg) Stec

Analyst at Mercator Institute for China Studies (MERICS) gGmbH

Emma-Jayne Curran-Starkey

Research Lead at Hallo Healthcare Group

Anna-Maija Tanninen

Partner, Senior Customer Experience Consultant at Futurelab Finland

Analytics & Insights

Customer Experience

Product & Brand Experience

Products

CUSTOMER EXPERIENCE